What is the franchisee's obligation regarding the maintenance of the Hydrodog Computer System?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
l also incur fees for the telephone lines and high-speed Internet connection.
We do not have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the Computer System. Nor do we have any obligation to reimburse you for any Computer System costs. You must maintain your Computer System and keep it in good repair. You must update or upgrade the Computer System, including any point-of-sale system components and software, as we require at any time during the term of the franchise, at your sole expense. We estimate that the cost of optional or required maintenance, updating, upgrading or support contract will be between $100 and $1,000 per year. While we provide an estimate of the annual cost of any maintenance, updating, upgrading, or support contracts, there is no contractual limit on the frequency or cost of your obligation to upgrade or update the Computer System.
We have the right to independently access all information you collect, compile, store or generate at any time without first notifying you, and you must give us password access to your Computer System to enable us to obtain such data. There are no contractual limitations on our right to access or retrieve any information contained
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, the franchisee is responsible for maintaining the Hydrodog Computer System and keeping it in good repair. This includes any point-of-sale system components and software. Hydrodog does not have any obligation to provide ongoing maintenance, repairs, upgrades, or updates to the Computer System, nor are they obligated to reimburse the franchisee for any Computer System costs.
The franchisee is also obligated to update or upgrade the Computer System as required by Hydrodog at any time during the term of the franchise, and this is to be done at the franchisee's sole expense. Hydrodog estimates that the cost of optional or required maintenance, updating, upgrading, or a support contract will be between $100 and $1,000 per year. However, there is no contractual limit on the frequency or cost of the franchisee's obligation to upgrade or update the Computer System.
Hydrodog also has the right to independently access all information that the franchisee collects, compiles, stores, or generates at any time without notifying the franchisee first. The franchisee must provide Hydrodog with password access to the Computer System to enable them to obtain such data. There are no contractual limitations on Hydrodog's right to access or retrieve any information contained and/or utilized by the franchisee's Computer System. This means Hydrodog has broad access to franchisee data without prior notice.