May a Hydrodog franchisee serve customers from any location?

According to Hydrodog's 2025 Franchise Disclosure Document, franchisees can serve customers from any location, but they are restricted from marketing outside of their designated territory. Hydrodog retains the right to restrict or prohibit a franchisee's use of alternative channels of distribution and may establish maximum and minimum retail prices to the extent permitted by law.

However, franchisees are prohibited from directly or indirectly marketing, soliciting, or performing any services in another franchisee's territory. To perform services in another franchisee's territory, a franchisee must obtain written permission from both the other franchisee and Hydrodog. Neither Hydrodog nor the other franchisee is obligated to grant this permission. If a franchisee services a client in another franchisee's territory without the required permission or notice, they will be in violation of the Franchise Agreement.

In the event of unauthorized service in another franchisee's territory, Hydrodog will provide written notice, and the franchisee must cease providing services to the client within 48 hours, although pre-scheduled appointments within the next seven days may be completed. The franchisee may also be required to pay an encroachment fee of $500 to Hydrodog and $500 to the other franchisee. Engaging in three or more unauthorized territorial encroachments within a twelve-month period constitutes a material breach of the Franchise Agreement and may result in immediate termination.