Must the Hydrodog franchisee be reasonably proficient with computer software and internet programs?

According to Hydrodog's 2025 Franchise Disclosure Document, franchisees must be reasonably proficient with designated computer software and internet programs. This includes proficiency with database, spreadsheet, financial, word processing, communications, e-mail, and calendaring programs.

Hydrodog requires franchisees to use a Computer System for various functions, including online sales reporting, supply ordering, customer information management, and other reporting requirements. The mandatory hardware and software requirements include a laptop or desktop computer, a recent Microsoft or Apple operating system, Adobe Acrobat Reader, Microsoft Office Suite or Apple equivalent, POS software, a monitor, a color printer, an iPad or Android tablet, and a compatible mobile phone. Franchisees must also obtain and maintain a high-speed internet connection and a valid email address.

The franchisee is solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System. Hydrodog estimates the initial cost of the Computer System to be between $1,000 and $1,500 if the franchisee does not already possess a suitable system. Additionally, franchisees will incur ongoing fees for telephone lines and high-speed internet. Hydrodog also has the right to independently access all information collected by the franchisee and requires password access to the Computer System.

Given these requirements, a prospective Hydrodog franchisee should assess their computer skills and budget for the necessary hardware, software, and internet connectivity. They should also be prepared to maintain and upgrade their computer systems as required by Hydrodog, and to train their employees to use these systems effectively.