Is a Hydrodog franchisee obligated to keep arbitration details confidential?

According to Hydrodog's 2025 Franchise Disclosure Document, franchisees are obligated to maintain the confidentiality of arbitration proceedings. The FDD states that all evidence, testimony, records, documents, findings, decisions, judgments, and awards pertaining to any arbitration hearing between the franchisee and Hydrodog must be kept secret and confidential.

Specifically, the franchisee and Hydrodog are prohibited from disclosing the arbitrator's decision or award, as well as any evidence, testimony, records, documents, findings, orders, or other matters from the arbitration hearing, to any person or entity, except as required by law or as provided for in the agreement. This confidentiality clause ensures that the details of any disputes resolved through arbitration remain private.

This requirement is fairly standard in franchise agreements, as franchisors often want to avoid public disclosure of disputes that could potentially damage their brand's reputation. Franchisees should be aware of this confidentiality obligation and ensure they comply with it to avoid potential legal repercussions. It is important to note the exceptions, such as disclosures required by law, which may override the confidentiality clause.