Must a Hydrodog franchisee maintain a dedicated business mobile phone number?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
tes. (Franchise Agreement, Section 12.10)
Computer Systems and POS System
You must acquire and use in developing and operating your HydroDog Business a computer system consisting of the computer services, components, equipment, computer hardware, telecommunications equipment or services, point-of-sale system, the software used in connection with the Business Management System and other operating or communications software that we designate or require for use by HydroDog Businesses (collectively, the "Software") that we specify from time to time in the manner we designate (collectively, the "Computer System"). You must sign any standard license agreement or user agreement that may be required to use a system that we specify. You must use the required systems for service calls,
managing inventory, reporting Gross Sales and other information, training personnel, and other functions as we specify from time to time. You must ensure that your employees are adequately trained to use the systems and that they follow applicable policies.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
Based on the 2025 Hydrodog Franchise Disclosure Document, it is not explicitly stated whether a franchisee is required to maintain a dedicated business mobile phone number. However, Hydrodog requires franchisees to acquire and use a designated Computer System for operating their business. This system includes computer services, components, equipment, hardware, telecommunications equipment/services, a point-of-sale system, and specified software for the Business Management System.
The Computer System must be used for various functions, including service calls, online sales reporting, supply ordering, customer information management, and other required reporting to Hydrodog. Franchisees are responsible for the acquisition, operation, maintenance, and upgrades of the Computer System. They must also ensure their employees are adequately trained to use the systems and follow applicable policies.
Given the requirement to use a Computer System with telecommunications capabilities for service calls and customer management, it is highly probable that maintaining a dedicated business mobile phone number would be necessary or at least advantageous for a Hydrodog franchisee. However, since the FDD does not explicitly mandate this, prospective franchisees should clarify this requirement with Hydrodog during their due diligence to understand the specific communication tools and systems necessary for operating the franchise effectively.