Where can I find information about the Hydrodog service agreement?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.1 Operations Manuals. We will loan you (or make available on-line or via other electronic format), during the term of this Agreement, 1 copy of our manuals (the "Manuals"), consisting of such materials (including, as applicable, audiotapes, videotapes, magnetic media, computer Software and written materials) that we generally furnish to franchisees from time-to-time for use in operating a HydroDog Business.
The Manuals contain mandatory and suggested specifications, standards, operating procedures and rules ("System Standards") that we prescribe from time-to-time for the operation of a HydroDog Business and information relating to your other obligations under this Agreement and related agreements.
You agree to follow the standards, specifications and operating procedures we establish periodically for the HydroDog System that are described in the Manuals.
You also must comply with all updates and amendments to the HydroDog System as described in newsletters or notices we distribute, including via Computer System or other media we select).
The Manuals may be modified or updated and revised periodically to reflect changes in System Standards.
You are responsible for routinely monitoring any on-line version (or electronic format) of the Manuals for changes to them.
If we make the Manuals accessible to you in read-only format and/or on-line (or electronic format), we will not send to you printed copies of any changes to them.
However, any form of the Manuals accessible to you on-line is our proprietary information and will be deemed Confidential Information for purposes of this Agreement.
Source: Item 23 — RECEIPTS (FDD pages 43–166)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, the specific details of the Hydrodog service agreement are found within the Hydrodog Manuals. These manuals contain the System Standards, which include mandatory and suggested specifications, standards, operating procedures, and rules for operating a HydroDog Business. The manuals also contain information relating to the franchisee's obligations under the franchise agreement and related agreements.
The Hydrodog franchisee is loaned a copy of the manuals (or given access online) during the term of the agreement. Franchisees must follow the standards, specifications, and operating procedures that Hydrodog establishes and describes in the manuals, including any updates and amendments distributed via newsletters, computer systems, or other media. Franchisees are responsible for routinely monitoring any online version of the manuals for changes.
The Hydrodog FDD states that the manuals may be modified or updated periodically to reflect changes in System Standards. If the manuals are accessible online in read-only format, Hydrodog will not send printed copies of any changes. All forms of the manuals, especially online versions, are considered proprietary and confidential information.
It is important to note that the Hydrodog franchisee must maintain the manuals as confidential and keep any printed copies current and secure, with access limited to authorized personnel who have signed confidentiality agreements. In case of disputes, the master copy of the manuals maintained at Hydrodog's principal office will be controlling, unless online manuals are used, in which case the most recent online version will prevail.