What is the deadline for agreeing on a Customer Account Transfer Fee for Hydrodog?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event, a customer account is identified by us as belonging to the territory of another franchisee, and you desire to provide services or products to such customer account, you may submit a written request to such other franchisee, with a copy of such written request provided to us, to purchase from the other franchisee the rights to provide services or products to the customer account.
The other franchisee shall have no obligation to sell or transfer the customer account to you, and we shall have no obligation to facilitate or require any such sale or transfer.
In the event the other franchisee desires to sell the rights to the customer account to you, then the other franchisee shall respond to you in writing of such acceptance of your offer, and you shall pay such other franchisee a customer account transfer fee ("Customer Account Transfer Fee") in an amount that shall be mutually agreed by both parties.
The Customer Account Transfer Fee shall be due and payable from you to the other franchisee prior to the transfer of the customer account.
If the parties cannot agree on a Customer Account Transfer Fee within thirty (30) days of the initial written request, we shall have the right, but not the obligation, to determine a reasonable Customer Account Transfer Fee that shall be binding on both parties.
Source: Item 23 — RECEIPTS (FDD pages 43–166)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, if a Hydrodog franchisee wants to purchase customer accounts from another franchisee, both parties must agree on a Customer Account Transfer Fee within thirty days of the initial written request. The franchisee seeking to acquire the accounts must first submit a written request to the other franchisee, including a copy to Hydrodog.
If the other franchisee agrees to sell the rights to the customer account, they must respond in writing. The Customer Account Transfer Fee is then due and payable before the transfer of the customer account.
If the two franchisees cannot agree on the Customer Account Transfer Fee within the 30-day period, Hydrodog has the right, but not the obligation, to determine a reasonable fee that will be binding on both franchisees. This process ensures that there is a mechanism for resolving disputes and facilitating the transfer of customer accounts, although Hydrodog is not required to intervene.