What is the Customer Sales Center for Hydrodog?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to establish a centralized call center and online booking system (the "Customer Sales Center"), to process all orders for services or products within the System, including all orders for services or products for your HydroDog Business, and otherwise to handle customer inquiries.
If implemented, we will require that you retrieve all orders for services and products for your HydroDog Business from the Customer Sales Center, and comply with all related procedures and protocols as may be updated by us from time to time.
We will direct all aspects of planning and operation of the Customer Sales Center that we believe to be in the best interest of the entire System in our absolute and uncontrolled business judgment.
If implemented, you must fully participate in all programs and protocols involving the Customer Sales Center, as we may require from time to time at our then-current fee.
Source: Item 23 — RECEIPTS (FDD pages 43–166)
What This Means (2025 FDD)
According to the 2025 Hydrodog Franchise Disclosure Document, Hydrodog reserves the right to establish a centralized call center and online booking system referred to as the "Customer Sales Center". If Hydrodog implements this system, it will process all orders for services or products within the Hydrodog system, including those for a franchisee's specific Hydrodog Business. The Customer Sales Center will also handle customer inquiries.
If the Customer Sales Center is implemented, franchisees will be required to retrieve all orders for their Hydrodog Business from this center and adhere to all related procedures and protocols, which Hydrodog may update periodically. Hydrodog retains absolute and uncontrolled business judgment in directing all aspects of the Customer Sales Center's planning and operation, aiming to act in the best interest of the entire Hydrodog system.
Furthermore, if implemented, franchisees must fully participate in all programs and protocols involving the Customer Sales Center, as required by Hydrodog, and pay the then-current fee. This means that franchisees may incur additional costs to participate in the Customer Sales Center, and they must adhere to any changes or updates made to the system. Prospective franchisees should inquire about the current status of the Customer Sales Center, the associated fees, and the specific obligations for franchisees if the system is in operation.