What does the HydroDog Computer System consist of?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
tes. (Franchise Agreement, Section 12.10)
Computer Systems and POS System
You must acquire and use in developing and operating your HydroDog Business a computer system consisting of the computer services, components, equipment, computer hardware, telecommunications equipment or services, point-of-sale system, the software used in connection with the Business Management System and other operating or communications software that we designate or require for use by HydroDog Businesses (collectively, the "Software") that we specify from time to time in the manner we designate (collectively, the "Computer System"). You must sign any standard license agreement or user agreement that may be required to use a system that we specify. You must use the required systems for service calls,
managing inventory, reporting Gross Sales and other information, training personnel, and other functions as we specify from time to time. You must ensure that your employees are adequately trained to use the systems and that they follow applicable policies.
You will have sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System. You must use the Computer System for on-line reporting of sales, ordering supplies, keeping customer information, and reporting other information to us as required under the Franchise Agreement (collectively, the "Business Management System"). As of the date of this disclosure document, our mandatory hardware and software requirements for the Computer System include, but are not limited to, the following: (1) laptop or desktop personal computer (like a MAC Book Pro, HP, Dell etc. or equivalent), a network card, a most recent Microsoft or Apple operating system, Adobe Acrobat Reader (most recent version), the most recent Microsoft Office Suite or Apple equivalent and the POS software; (2) a monitor; and (3) a color printer, (4) iPad or Android tablet, and (5) compatible mobile phone.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, the Computer System consists of computer services, components, equipment, computer hardware, telecommunications equipment or services, point-of-sale system, the software used in connection with the Business Management System and other operating or communications software that Hydrodog designates or requires for use by HydroDog Businesses. Franchisees must acquire and use this Computer System in their HydroDog Business.
As a Hydrodog franchisee, you are obligated to sign any standard license agreement or user agreement required to use the specified system. The FDD specifies that the required systems must be used for service calls.
Hydrodog does not have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the Computer System, nor are they obligated to reimburse franchisees for any Computer System costs. Franchisees are responsible for maintaining their Computer Systems and keeping them in good repair, including updates or upgrades to the system, point-of-sale system components, and software as required by Hydrodog. The estimated cost for optional or required maintenance, updating, upgrading, or support contracts is between $100 and $1,000 per year. Hydrodog has the right to independently access all information collected, compiled, stored, or generated by the franchisee at any time without prior notification, and franchisees must provide password access to enable data retrieval.