What is the Business Management System for a Hydrodog franchise?
Hydrodog Franchise · 2025 FDDAnswer from 2025 FDD Document
tes. (Franchise Agreement, Section 12.10)
Computer Systems and POS System
You must acquire and use in developing and operating your HydroDog Business a computer system consisting of the computer services, components, equipment, computer hardware, telecommunications equipment or services, point-of-sale system, the software used in connection with the Business Management System and other operating or communications software that we designate or require for use by HydroDog Businesses (collectively, the "Software") that we specify from time to time in the manner we designate (collectively, the "Computer System"). You must sign any standard license agreement or user agreement that may be required to use a system that we specify. You must use the required systems for service calls,
managing inventory, reporting Gross Sales and other information, training personnel, and other functions as we specify from time to time. You must ensure that your employees are adequately trained to use the systems and that they follow applicable policies.
You will have sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System. You must use the Computer System for on-line reporting of sales, ordering supplies, keeping customer information, and reporting other information to us as required under the Franchise Agreement (collectively, the "Business Management System"). As of the date of this disclosure document, our mandatory hardware and software requirements for the Computer System include, but are not limited to, the following: (1) laptop or desktop personal computer (like a MAC Book Pro, HP, Dell etc. or equivalent), a network card, a most recent Microsoft or Apple operating system, Adobe Acrobat Reader (most recent version), the most recent Microsoft Office Suite or Apple equivalent and the POS software; (2) a monitor; and (3) a color printer, (4) iPad or Android tablet, and (5) compatible mobile phone.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–30)
What This Means (2025 FDD)
According to Hydrodog's 2025 Franchise Disclosure Document, franchisees must acquire and use a designated Computer System in their business operations. This system includes specified computer services, components, equipment, hardware, telecommunications, a point-of-sale (POS) system, and designated software for the Business Management System. Franchisees are required to sign any standard license or user agreements associated with the specified system. This Computer System must be used for service calls, appointments, customer information, and other functions.
Hydrodog does not have any obligation to provide ongoing maintenance, repairs, upgrades or updates to the Computer System, nor are they obligated to reimburse franchisees for any Computer System costs. Franchisees are responsible for maintaining their Computer System and keeping it in good repair, including updates and upgrades as required by Hydrodog, at the franchisee's sole expense. The estimated cost for optional or required maintenance, updating, upgrading, or support contracts is between $100 and $1,000 per year. However, there is no contractual limit on the frequency or cost of the obligation to upgrade or update the Computer System.
Hydrodog retains the right to independently access all information collected, compiled, stored, or generated by the franchisee's Computer System at any time without prior notification. Franchisees must provide Hydrodog with password access to enable data retrieval. There are no contractual limitations on Hydrodog's right to access or retrieve any information contained within the Computer System. This level of access and control is common in franchise systems to ensure brand consistency and monitor franchisee performance, but franchisees should carefully consider the implications for their data privacy and operational autonomy.