What restrictions on services in Item 8 affect the franchisee's obligations regarding computer systems as detailed in Item 11 for a Healthsource Chiropractic franchise?
Healthsource_Chiropractic Franchise · 2025 FDDAnswer from 2025 FDD Document
You must obtain the customer management, accounting, and billing software for the Computer System, (see Items 7 and 11), that you must use in operating your HealthSource Chiropractic franchise from HSWorx, or such other supplier as we may designate in the future.
We also require you to maintain a dedicated high speed internet services or connection or other communication means for remote access and information retrieval by us, as we may specify from time to time in the Operations Manual or otherwise in writing. We do not specify a specific internet supplier.
We have contracted with third parties to provide web site design, maintenance, hosting, and search engine optimization for our franchises, and certain technology-related administrative expenses. You will be required to use all such services. You will pay us a fee for such services, and we will pay the third-party providers directly. The amount you pay us may be less or more than the amount we pay to the third-party providers and may be used to offset internal costs related to the stated purposes of this fee.
What This Means (2025 FDD)
According to Healthsource Chiropractic's 2025 Franchise Disclosure Document, Item 8 places specific restrictions on where franchisees can obtain their computer systems, which directly affects their obligations detailed in Item 11. Franchisees are required to acquire their customer management, accounting, and billing software from HSWorx or another supplier designated by Healthsource Chiropractic. This mandate ensures that all franchisees use a standardized system approved by the franchisor.
Item 11 outlines that Healthsource Chiropractic will provide franchisees with the specifications for the required computer and billing system, and franchisees must install the system according to these specifications. This requirement, coupled with the restrictions in Item 8, means franchisees have limited choice in selecting their software and must adhere to the franchisor's standards.
Additionally, Healthsource Chiropractic requires franchisees to maintain a dedicated high-speed internet connection for remote access and information retrieval, although they do not specify a particular internet supplier. They also contract with third parties for website design, maintenance, hosting, and search engine optimization, requiring franchisees to use these services for a fee. These stipulations ensure uniformity and control over the technology used within the Healthsource Chiropractic franchise system, potentially impacting a franchisee's operational flexibility and costs.