Is HealthSource Chiropractic required to specify a specific internet supplier for franchisees?
Healthsource_Chiropractic Franchise · 2025 FDDAnswer from 2025 FDD Document
We also require you to maintain a dedicated high speed internet services or connection or other communication means for remote access and information retrieval by us, as we may specify from time to time in the Operations Manual or otherwise in writing. We do not specify a specific internet supplier.
We have contracted with third parties to provide web site design, maintenance, hosting, and search engine optimization for our franchises, and certain technology-related administrative expenses. You will be required to use all such services. You will pay us a fee for such services, and we will pay the third-party providers directly. The amount you pay us may be less or more than the amount we pay to the third-party providers and may be used to offset internal costs related to the stated purposes of this fee.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 28–32)
What This Means (2025 FDD)
According to HealthSource Chiropractic's 2025 Franchise Disclosure Document, franchisees are required to maintain a dedicated high-speed internet connection for remote access and information retrieval by HealthSource Chiropractic. However, HealthSource Chiropractic does not mandate the use of a specific internet supplier. The specifications for the internet connection may be detailed in the Operations Manual or provided in writing.
While franchisees have the freedom to choose their internet provider, they are obligated to use specific third-party services for website design, maintenance, hosting, and search engine optimization. Franchisees will pay a fee to HealthSource Chiropractic for these services, which then pays the third-party providers directly. The amount franchisees pay may differ from what HealthSource Chiropractic pays to the providers, and HealthSource Chiropractic may use the difference to offset internal costs related to these services.
Prospective franchisees should note that while they can select their internet supplier, HealthSource Chiropractic maintains control over other technology-related services and suppliers, ensuring brand consistency and potentially leveraging bulk purchasing power. Franchisees should inquire about the typical costs associated with maintaining the required internet connection and the fees for the mandated website and technology services to accurately budget for these operational expenses.