Can Healthsource Chiropractic record telephone calls placed to a Healthsource Chiropractic Clinic?
Healthsource_Chiropractic Franchise · 2025 FDDAnswer from 2025 FDD Document
At any reasonable time and without advance notice to you, we or our agents, such as a "mystery shopper" service, may: (i) inspect the Premises; (ii) observe the operations of the Franchise for such consecutive or intermittent periods as we deem necessary; (iii) interview personnel of the Franchise; (iv) interview customers of the Franchise; and (v) inspect and copy any books, referral sources, marketing and advertising, records and documents relating to the operation of the Franchise. We or our agents may record telephone calls placed to your Clinic. We may provide you with additional guidance and training based on the results of these inspections.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 34–44)
What This Means (2025 FDD)
According to Healthsource Chiropractic's 2025 Franchise Disclosure Document, Healthsource Chiropractic or its agents have the right to record telephone calls placed to a franchisee's clinic. This is part of their inspection process to ensure that the high standards of quality, appearance, and service of the HealthSource Chiropractic System are maintained. These inspections can occur at any reasonable time and without advance notice.
Healthsource Chiropractic may use these recorded calls to evaluate the clinic's operations, training methods, techniques, equipment, staff performance, and the services provided to customers. This allows them to identify areas where additional guidance and training may be needed. The FDD specifies that Healthsource Chiropractic or its agents, such as a "mystery shopper" service, may conduct these inspections.
For a prospective franchisee, this means that calls to their Healthsource Chiropractic clinic may be recorded by the franchisor for quality control and training purposes. Franchisees should ensure their staff is aware of this possibility and maintains a high level of professionalism during all phone interactions. The franchisor may provide additional guidance and training based on the results of these inspections, which could help improve the clinic's performance.