Which items in the Healthsource Chiropractic Disclosure Document cover the franchisee's compliance with standards, policies, and the Operating Manual?
Healthsource_Chiropractic Franchise · 2025 FDDAnswer from 2025 FDD Document
anchise, then you agree to pay a daily training fee in an amount to be set by us, and all expenses we incur in providing such training or assistance, including any wages or compensation owed to, and travel, lodging, transportation, and living expenses incurred by, our personnel.
5.2 Operations Manual. The Operations Manual we lend to you will contain mandatory and suggested specifications, programs, standards, and operating and management procedures that we prescribe from time to time for your Franchise, as well as information relative to other obligations you have in the operation of the Franchise. The Operations Manual may be composed of or include writings, drawings, photos, audio recordings, video recordings, and/or other written or intangible materials. We may make all or part of the Manual available to you through various means, including the internet. All or any portion of a previously available Operations Manual may be superseded from time to time with replacement materials to reflect changes in the specifications, standards, programs, operating procedures and other obligations in operating the Franchise. You agree that you will monitor and access the Website (hereinafter defined), intranet, or extranet for any updates to the Operations Manual. Any password or other digital identification necessary to access the Operations Manual on a Website, intranet, or extranet will be deemed to be Confidential Information belonging to HealthSource Chiropractic, subject to Article 9 of this Agreement. You must keep your copy of the Operations Manual current, and if you and we have a dispute over the contents of the Manual, then our master copy of the Manual will control.
You agree that you will not at any time copy any part of the Operations Manual, permit it to be copied, disclose it to anyone not having a need to know its contents for purposes of operating your Franchise, or remove it from the Franchise location without our permission. If your copy of the Operations Manual is lost, destroyed, or significantly damaged, then you must obtain a replacement copy for us at our then-applicable charge.
Notwithstanding the forgoing, you shall be responsible for the day-to-day operation of the Franchised Business. While the Operations Manual sets forth our standards for the Franchise, the procedures utilized to implement those standards rest with the Franchisee.
- 5.3 Modifications to System. We will continually be reviewing and analyzing developments relative to the System, and based upon our evaluation of this information, may make changes in the System, including but not limited to adding new components to services and products offered and equipment used by Clinic franchises. Moreover, changes in, or interpretations of, laws regulating the services offered by HealthSource Chiropractic franchises may (a) require us to restructure our franchise program, (b) require your General Manager (if any) and employees to obtain additional licenses or certifications, (c) require you to retain or establish relationships with additional professionals and specialists in the chiropractic, physical therapy, and/or healthcare industries, and/or (d) require you to modify your ownership or organizational structure. You agree, at our request, to modify the operation of the Franchise to comply with all such changes, and to be solely responsible for all related costs.
- 5.4 Advisory Councils. You agree to participate in, and, if required, become a member of any advisory councils or similar organizations we form or organize for Clinic franchises. We will select the advisory council's members, and we may change or dissolve the advisory council at any time.
Source: Item 9 — Franchisee's Obligations (FDD pages 32–34)
What This Means (2025 FDD)
According to Healthsource Chiropractic's 2025 Franchise Disclosure Document, Item 5.2 discusses the Operations Manual, which contains mandatory and suggested specifications, programs, standards, and operating and management procedures. Healthsource Chiropractic may modify the Operations Manual and make it available through various means, including the internet. Franchisees must monitor and access the website for any updates to the Operations Manual. The franchisee must keep their copy current, and Healthsource Chiropractic's master copy controls in case of a dispute.
Item 10.1 outlines the Healthsource Chiropractic Franchise Operating Standards, stating that the franchisee must maintain the condition and appearance of the franchise, its equipment, furniture, furnishings, and signs, and the premises in accordance with Healthsource Chiropractic's standards. Franchisees must also observe the highest standards of cleanliness, sanitation, efficient, courteous service, and pleasant ambiance. The franchisee cannot make any material alterations to the premises or the appearance of the franchise without Healthsource Chiropractic's advance written approval.
Item 5.3 states that Healthsource Chiropractic will continually review and analyze developments relative to the System and may make changes, including adding new components to services and products offered and equipment used by Clinic franchises. Franchisees agree to modify the operation of the Franchise to comply with all such changes and to be solely responsible for all related costs. Item 10.7 covers the management and personnel of the franchise, stating that franchisees must ensure that their employees and independent contractors of the Franchise have any licenses as may be required by law, and hold or are pursuing any licenses, certifications, and/or degrees required by law or by Healthsource Chiropractic in the Operations Manual, as updated from time to time.