What aspects of a Healthsource Chiropractic Clinic might be evaluated during an inspection?
Healthsource_Chiropractic Franchise · 2025 FDDAnswer from 2025 FDD Document
As we deem advisable, conduct inspections of your Clinic, including evaluations of its training methods, techniques, and equipment; its staff; and the services rendered to its customers to ensure that the high standards of quality, appearance and service of the HealthSource Chiropractic System are maintained. (Franchise Agreement – Section 13.1). At any reasonable time and without advance notice to you, we or our agents, such as a "mystery shopper" service, may: (i) inspect the Premises; (ii) observe the operations of the Franchise for such consecutive or intermittent periods as we deem necessary; (iii) interview personnel of the Franchise; (iv) interview customers of the Franchise; and (v) inspect and copy any books, referral sources, marketing and advertising, records and documents relating to the operation of the Franchise. We or our agents may record telephone calls placed to your Clinic. We may provide you with additional guidance and training based on the results of these inspections.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 34–44)
What This Means (2025 FDD)
According to the 2025 Healthsource Chiropractic FDD, Healthsource Chiropractic may conduct inspections of a franchisee's clinic to ensure the brand's standards are being upheld. These inspections may include evaluations of the clinic's training methods, techniques, and equipment. Additionally, the franchisor may assess the clinic's staff and the services rendered to customers.
The FDD specifies that Healthsource Chiropractic or its agents can inspect the premises, observe operations, interview personnel and customers, and inspect/copy records related to the franchise. These inspections can occur at any reasonable time without advance notice. Healthsource Chiropractic also reserves the right to record telephone calls placed to the clinic.
Following an inspection, Healthsource Chiropractic may provide additional guidance and training based on the inspection results. This allows the franchisor to offer support and ensure that all Healthsource Chiropractic clinics maintain consistent quality and service. Prospective franchisees should be prepared for these evaluations as a standard part of maintaining a Healthsource Chiropractic franchise.