What system does the Hck Hot Chicken franchise require the franchisee to operate under?
Hck_Hot_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
of any terminals, software, hardware, or other components necessary to comply with these requirements, and Franchisor reserves the right to require that Franchisee pay any such costs to Franchisor.
- 7.3.6 Franchisee shall participate in accordance with Franchisor's policies and specifications, including those set forth in the HCK Hot Chicken Brand Standards Manual, in all types of ordering systems, specified by Franchisor, including online and mobile application programs. Franchisee will cooperate in all respects to implement, support, and maintain such systems, including providing Franchisor and its representatives with access to Franchisee's banking accounts.
- 7.4 HCK Hot Chicken Brand Standards Manual. Franchisee shall participate in the System and operate the Franchised Restaurant in strict compliance with the standard procedures, policies, rules, and regulations established by Franchisor and incorporated in the HCK Hot Chicken Brand Standards Manual. Franchisor will provide Franchisee with electronic access to the HCK Hot Chicken Brand Standards Manual, including bulletins and updates to use during the term of this Agreement. If Franchisee's copy of the HCK Hot Chicken Brand Standards Manual is lost, destroyed, or significantly damages, Franchisee must pay a replacement fee of $500 to Franchisor.
- 7.4.1 The subject matter of the HCK Hot Chicken Brand Standards Manual may include matters such as: forms, information relating to product and menu specifications, purchase orders, general operations, online ordering, gift cards, labor management, Gross Sales reports, training and accounting; sanitation; staff certification, design specifications and uniforms; display of signs and notices; authorized and required Information Systems, equipment and fixtures, including specifications therefor; Mark usage; insurance requirements; lease requirements; ownership requirements, decor; standards for management and personnel, hours of operation; yellow page and local advertising formats; standards of maintenance and appearance of the Franchised Restaurant; procedures upon the occurrence of a Crisis Management Event; and required posting of notices to customers as to how to contact the Franchisor to submit complaints and feedback; participation in surveys and mystery shopper programs;
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 54)
What This Means (2025 FDD)
According to the 2025 Hck Hot Chicken FDD, franchisees must participate in the Hck Hot Chicken System and operate their restaurant in strict compliance with the standard procedures, policies, rules, and regulations established by Hck Hot Chicken. These are incorporated in the Hck Hot Chicken Brand Standards Manual, which Hck Hot Chicken will provide franchisees electronic access to, including bulletins and updates, during the term of the agreement. If a franchisee's copy of the Brand Standards Manual is lost, destroyed, or significantly damaged, the franchisee must pay a $500 replacement fee to Hck Hot Chicken.
Furthermore, franchisees are required to purchase, use, and maintain the Information Systems specified in the Hck Hot Chicken Brand Standards Manual, adhering to Hck Hot Chicken's standards and specifications. These systems must always be connected to high-speed communications media and be capable of accessing the Internet. Franchisees must electronically link these Information Systems to Hck Hot Chicken or its designee and allow them access to the systems and stored files for various purposes, including adding, removing, configuring, and modifying information. Hck Hot Chicken may also require franchisees to add, update, upgrade, or replace the Information Systems, including hardware and/or software, at the franchisee's sole cost and expense, with 30 days advance written notice.
In addition, Hck Hot Chicken requires compliance with EMV standards for credit card usage, mandating at least two EMV terminals in the restaurant. Franchisees are responsible for paying the vendors' monthly fee for the software for each EMV terminal. Hck Hot Chicken may also require additional payment terminals or automated teller machines. Franchisees must participate in all types of ordering systems specified by Hck Hot Chicken, including online and mobile application programs, and cooperate in implementing, supporting, and maintaining such systems, including providing access to banking accounts.