Is Hck Hot Chicken required to provide ongoing maintenance for the Computer System?
Hck_Hot_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
mounts are included in our estimates for the cost of your Computer System.
We are not required to provide you with any ongoing maintenance, repairs, upgrades, updates, or support for the Computer System. You must arrange for installation of the Computer System at your cost.You must purchase maintenance contracts from our approved suppliers including help desk support and hardware maintenance for $250 to $500 per month (beginning after your first year) for help desk support, software, and seven-day technician and parts coverage. You must also pay our designated supplier ongoing annual fees for the hosted solutions if you do not use real time sales access software and you maychoose to add on hosted solutions with real time sales access software, including online ordering, gift cards, and network security
services. There are no limitations in the Franchise Agreement regarding the costs of such required support, maintenance repairs or upgrades relating to the Computer System. The cost of updating or upgrading the Computer System or its components will depend on your repair history, local costs of computer maintenance services in your area and technological advances, which we cannot predict at this time. We may revise our specifications for the Computer System periodically. You must upgrade or replace your Computer System at such time as specifications are revised. There is no limitation on the frequency and cost of this obligation, but we estimate this to cost between $1,000 to $2,000 per year.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING,COMPUTER SYSTEMS, AND TRAINING (FDD pages 28–37)
What This Means (2025 FDD)
According to Hck Hot Chicken's 2025 Franchise Disclosure Document, Hck Hot Chicken is not required to provide ongoing maintenance, repairs, upgrades, updates, or support for the Computer System. The franchisee is responsible for arranging the installation of the Computer System at their own cost.
The franchisee must purchase maintenance contracts from Hck Hot Chicken's approved suppliers, including help desk support and hardware maintenance, which costs $250 to $500 per month after the first year. This covers help desk support, software, and seven-day technician and parts coverage. Franchisees must also pay ongoing annual fees to Hck Hot Chicken's designated supplier for hosted solutions if they do not use real-time sales access software.
The cost of updating or upgrading the Computer System will depend on the franchisee's repair history, local costs of computer maintenance services, and technological advances. Hck Hot Chicken may revise the specifications for the Computer System periodically, and franchisees are obligated to upgrade or replace their Computer System when these specifications are revised. Hck Hot Chicken estimates this to cost between $1,000 to $2,000 per year.