If I open more than one Hck Hot Chicken restaurant, what other role will I be required to have?
Hck_Hot_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
If you are opening more than one Restaurant, you will be required to have a "Director of Operations." The Director of Operations is responsible for running the operations of all of your Restaurants. The Director of Operations and Operating Principal may be the same person, depending on the role of the Operating Principal and depending on the number of Restaurants.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 43–44)
What This Means (2025 FDD)
According to Hck Hot Chicken's 2025 Franchise Disclosure Document, if a franchisee opens more than one restaurant, they are required to have a "Director of Operations." This individual is responsible for managing the operations of all Hck Hot Chicken restaurants owned by the franchisee.
The Director of Operations must be fully dedicated to this role, devoting 100% of their time and effort to the operation of all Hck Hot Chicken restaurants owned by the franchisee, unless Hck Hot Chicken agrees otherwise in writing. The Director of Operations is responsible for ensuring that all restaurants comply with the Franchise Agreement and the Hck Hot Chicken Brand Standards Manual.
Notably, the Director of Operations and the Operating Principal can be the same person, but only with Hck Hot Chicken's prior written consent. If the Director of Operations can no longer fulfill their duties, the franchisee must notify Hck Hot Chicken and designate a replacement within 30 days.