What is a Hck Hot Chicken franchisee prohibited from doing with customer information?
Hck_Hot_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.5.1 At Franchisor's request, and subject to applicable law, Franchisee shall use reasonable efforts to secure the names, addresses and other information reasonably required by Franchisor, of Franchisee's customers at the Restaurant and shall allow such information to be used by Franchisor only for the "HCK Hot Chicken" brand.
Franchisee may not divulge such customer names, addresses or other information, with or without remuneration, to any third party.
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 54)
What This Means (2025 FDD)
According to the 2025 Hck Hot Chicken FDD, a franchisee is prohibited from divulging customer information to any third party. Specifically, the franchisee may not share customer names, addresses, or other information, regardless of whether they receive payment for it. However, the franchisee must use reasonable efforts to secure customer information if requested by Hck Hot Chicken, and this information can be used by Hck Hot Chicken for the brand.
This restriction ensures that customer data remains within the Hck Hot Chicken system, allowing the company to maintain control over its use for marketing and brand-related purposes. It prevents franchisees from independently profiting from or misusing customer data, which could potentially harm the brand's reputation or violate customer privacy.
This policy is fairly standard in franchising, as franchisors typically want to control customer data to maintain brand consistency and manage marketing efforts effectively. Franchisees should be aware of this restriction and ensure they comply with Hck Hot Chicken's policies regarding customer information.