What topics are covered during the Opening Training for a Hawthorn Suites By Wyndham franchise?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
requirement through Wyndham University and the Chain's internal online platform.
Opening Training
If your Facility is a new construction or conversion hotel, you are required to participate in Opening Training. This training is conducted on-site at your Facility anywhere from two weeks prior to, or up to 30 days after, the Facility's Opening Date. The duration and fee for this training is dependent on the size of your Facility as follows: $750 for 0-50 rooms (1 day); $2,250 for 51-200 rooms (up to 3 days); and $3,750 for more than 200 rooms (up to 5 days), plus travel, lodging and meal expenses of the facilitator. Training topics include Count on Me service culture, Housekeeping, Front Desk, and Wyndham Hotels & Resorts Tools and Resources. PowerPoint presentations, participant manuals, additional content driven handouts, and activities are utilized during this training. For a Dual Brand Operation, you will be required to pay for and your staff participate in one Opening Training for the entire Facility. We may supplement, amend or otherwise modify the Opening Training and
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 60–71)
What This Means (2025 FDD)
According to the 2025 Hawthorn Suites By Wyndham FDD, if your facility is newly constructed or a conversion hotel, you must participate in Opening Training. This training is conducted on-site at your facility anywhere from two weeks prior to, or up to 30 days after, the facility's opening date.
The training duration and fee depend on the size of your facility. For 0-50 rooms, the fee is $750 for one day; for 51-200 rooms, it's $2,250 for up to three days; and for more than 200 rooms, it's $3,750 for up to five days, plus the facilitator's travel, lodging, and meal expenses. The training covers topics such as Count on Me service culture, Housekeeping, Front Desk, and Wyndham Hotels & Resorts Tools and Resources.
The training utilizes PowerPoint presentations, participant manuals, additional content-driven handouts, and activities. For a Dual Brand Operation, you only need to pay for one Opening Training for the entire facility, and Hawthorn Suites By Wyndham may modify the training and General Manager Training to account for the Dual Brand Operation.