What is the Signature Reservation Service Agreement for Hawthorn Suites By Wyndham?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
Recitals. We, through a third-party vendor and as part of our Signature Reservation Service, have developed a call transfer and omni-channel service (the "Service") under which prospective guests inquiring about reservations at the Facility or other hotels operated under a Wyndham Hotels & Resorts brand enrolled in the Service ("SRS Facilities") may have their calls or digital chat inquiries handled by our reservation agents or digital agents ("Agents") who will book reservations and respond to reservation-related inquiries on your behalf. The Service is described in more detail in Schedule A to this Agreement.
You agree to participate, in the Service at all times during the term of this Agreement in accordance with the following:
- 1. Fees. Beginning on the "Billing Commencement Date", we will charge you a "SRS Fee" as reflected on Schedule A. The Billing Commencement Date is the date that our Agents book the first room reservation at your Facility. We will invoice you monthly for the SRS Fees which shall be payable on the same terms as Recurring Fees under your franchise or membership agreement with us or our affiliate. We may, in our discretion, increase the SRS Fee to cover our costs provided such fees are increased for all similarly situated SRS Facilities. We shall notify you no less than thirty (30) days prior to any such increase taking effect.
- 2. Term. This Agreement will begin when we countersign this Agreement after you sign it and will continue until the expiration or termination of your franchise or membership agreement with us or our affiliate. In addition, we shall have the right to terminate this Agreement at any time without cause upon thirty (30) days' written notice.
- 3. Change to Services. We reserve the right to amend, cancel, or replace the Service as business circumstances warrant, in our sole discretion, upon 30 (thirty) days' written notice. In the event that we cancel the Service in which you are then currently participating, then we may, at our option, replace the Service with an alternative Service or require you to participate in another Service then currently offered under this Agreement.
- 4. Dispute Resolution. Any disputes arising under this Agreement will be resolved in accordance with the dispute resolution procedures under your franchise or membership
Source: Item 23 — RECEIPTS (FDD pages 92–402)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, the Signature Reservation Services Agreement outlines the terms under which Hawthorn Suites By Wyndham provides a call transfer and omni-channel service to handle reservations. Through a third-party vendor, Hawthorn Suites By Wyndham's reservation agents or digital agents manage calls or digital chat inquiries from prospective guests, booking reservations and responding to inquiries on behalf of the franchisee. The agreement requires the franchisee to participate in the service throughout the term of the agreement.
Under the agreement, Hawthorn Suites By Wyndham will charge a Signature Reservation Service (SRS) Fee, which will be invoiced monthly and payable under the same terms as recurring fees in the franchise agreement. The SRS Fee will commence once the agents book the first room reservation at the franchisee's facility. Hawthorn Suites By Wyndham retains the right to increase the SRS Fee to cover costs, provided that such increases apply to all similarly situated facilities, with a 30-day prior notice to the franchisee.
The agreement begins when Hawthorn Suites By Wyndham countersigns it and continues until the franchise agreement expires or terminates. Hawthorn Suites By Wyndham can terminate the agreement at any time without cause with 30 days' written notice. Hawthorn Suites By Wyndham reserves the right to amend, cancel, or replace the service with 30 days' written notice and may replace the canceled service with an alternative or require participation in another service. Disputes arising under the agreement will be resolved according to the dispute resolution procedures in the franchise agreement.