What are the RSS Policies that a Hawthorn Suites By Wyndham franchisee agrees to abide by?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
d you shall participate in, the Service as described in both Exhibits A and B. In addition to the descriptions in Exhibits A and B, we will provide the Service in accordance with any Remote Sales Service Policies ("RSS Policies"), as they may be set forth in System Standards and updated from time to time. Within ten (10) days after the Effective Date, your primary representative (described below) and our representative shall meet and confer to determine the terms under which we shall provide the Service (the "Initial Meeting"). You will establish the reference room rate for the Facility upon which all other rates are based ("Rate of the Day"). In addition, you will establish the parameters under which we are authorized to offer rooms or services at the Facility to third parties in connection with potential stays (including, but not limited to the discount off Rate of the Day, group size limits, amenities, packages or other incentives). You retain ultimate and sole control over all decisions to accept, or not to accept, all sales at the Facility. The Service shall begin the day on which you provide us, in writing, with all information that we reasonably request during the Initial Meeting and the authorizations for Service described in Exhibit A (the "Commencement Date").
Subject to the foregoing, by entering into this Agreement, you explicitly (i) agree to abide by the RSS Policies, (ii) authorize us to access, as necessary, your room rates, inventory and other Facility information in our Reservation System, your Facility's property management system, your Facility's food and beverage system (if applicable), any extranets that the Facility maintains with OTAs, and all third party sales response and tracking systems (e.g. Lanyon, HotelPlanner), (iii) authorize us to offer for sale to third parties room and other services at the Facility within certain parameters pre-authorized by you, and (iv) authorize us to accept non-contract reservations from third parties for rooms and other services at the Facility within certain parameters pre-authorized by you without advance notice to you.
Source: Item 23 — RECEIPTS (FDD pages 92–402)
What This Means (2025 FDD)
According to the 2025 Hawthorn Suites By Wyndham Franchise Disclosure Document, as a franchisee, you explicitly agree to abide by the RSS Policies. By agreeing to these policies, you authorize Hawthorn Suites By Wyndham to access your room rates, inventory, and other facility information in their Reservation System. This access extends to your property management system, food and beverage system (if applicable), any extranets maintained with Online Travel Agencies (OTAs), and all third-party sales response and tracking systems.
Furthermore, you authorize Hawthorn Suites By Wyndham to offer for sale to third parties rooms and other services at the facility within certain parameters pre-authorized by you. You also authorize them to accept non-contract reservations from third parties for rooms and other services at the facility within certain parameters pre-authorized by you without advance notice. However, Hawthorn Suites By Wyndham will not enter into any contract on your behalf, and you will be solely responsible for contracting with any third parties that wish to stay at the facility and any sales at the facility that fall outside of the parameters preauthorized by you.
During the term of the agreement, you must include a specific acknowledgment in all contracts with third parties, stating that Wyndham Hotels & Resorts, Inc., Wyndham Hotel Group, LLC, and their affiliates or subsidiaries are not parties to the agreement and have no liability for any events arising from it. Hawthorn Suites By Wyndham is not responsible for any third-party guests at the facility, regardless of whether they were referred by them or their reservations were accepted in connection with the service. The indemnification obligations described in your Franchise or Membership Agreement apply at all times during the course of this agreement. Finally, you must designate a primary and a secondary facility representative who have the authority to make binding decisions to accept reservations for the Facility.