What does the Revenue Management Services (RMS) for Hawthorn Suites By Wyndham include?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
No matter the service level, Revenue Management Services ("RMS") include inventory management, strategic positioning, future demand strategy and targeted promotions and packages, at different frequencies.
We reserve the right to evaluate a variety of factors, including but not limited to, your Facility's room count, occupancy rate, trends, and market to determine the most suitable level of service.
See Exhibit C-7 and Item 6 for additional description of options and fees.
- Standard RMS is a service that includes STR review and evaluation, rate and inventory maintenance, as well as scheduled communication two times per week and monthly meetings with your assigned revenue management professional.
Your Facility is required to participate
- in Standard RMS, at a minimum. However, if your Facility achieves greater than 70% occupancy for 12 consecutive months, it will be required to participate at the Premium RMS level (see directly below).
- Premium RMS is a service that includes inventory management, as well as scheduled communication two times per week and weekly meetings with your assigned revenue management professional, and STR review and recommendations. This level of service is optional unless your Facility achieves greater than 70% occupancy for 12 consecutive months, in which case we will require you to participate at the Premium RMS level.
- Premium Plus RMS includes Premium RMS plus daily recommendations, twice-weekly strategy discussions, and two annual property visits.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 60–71)
What This Means (2025 FDD)
According to Hawthorn Suites By Wyndham's 2025 Franchise Disclosure Document, the Revenue Management Services (RMS) encompass inventory management, strategic positioning, future demand strategy, and targeted promotions and packages, implemented at varying frequencies. The FDD outlines three levels of RMS programs available to franchisees: Standard RMS, Premium RMS, and Premium Plus RMS, each with different service levels and associated fees.
The Standard RMS includes STR review and evaluation, rate and inventory maintenance, scheduled communication two times per week, and monthly meetings with an assigned revenue management professional. Participation in the Standard RMS is mandatory for all Hawthorn Suites By Wyndham facilities. However, if a facility consistently achieves greater than 70% occupancy for 12 consecutive months, it is then required to upgrade to the Premium RMS level.
The Premium RMS builds upon the Standard RMS by including inventory management, scheduled communication twice per week, weekly meetings with a revenue management professional, and STR review and recommendations. The Premium Plus RMS offers the most comprehensive support, incorporating all features of the Premium RMS, along with daily recommendations, twice-weekly strategy discussions, and two annual property visits. The franchisor reserves the right to evaluate factors such as room count, occupancy rate, trends, and market conditions to determine the most suitable level of service for each facility. Franchisees should review Exhibit C-7 and Item 6 of the FDD for a more detailed description of the options and fees associated with each RMS level.