When are resolution costs payable for a Hawthorn Suites By Wyndham franchise?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
| Name of Fee | Amount | Due Date | Remarks 1 | |
|---|---|---|---|---|
| Resolution costs. | When we invoice you. | You must pay the resolution | ||
| costs if you do not resolve a | ||||
| guest’s complaint within the |
Source: Item 6 — OTHER FEES (FDD pages 27–44)
What This Means (2025 FDD)
According to Hawthorn Suites By Wyndham's 2025 Franchise Disclosure Document, resolution costs are payable when Hawthorn Suites By Wyndham invoices the franchisee. These costs are incurred if a franchisee fails to resolve a guest's complaint within the specified timeframe.
This means that if a guest has a complaint that is not resolved promptly by the franchisee, Hawthorn Suites By Wyndham may step in to resolve the issue. The franchisee will then be responsible for covering the costs associated with this resolution. The exact amount of these costs is not specified in this section, but the franchisee will be invoiced for the actual expenses incurred by Hawthorn Suites By Wyndham.
It is important for prospective Hawthorn Suites By Wyndham franchisees to understand that failing to address guest complaints in a timely manner can lead to additional expenses. Franchisees should ensure they have efficient systems in place for handling and resolving guest issues to avoid these charges. Maintaining good customer service and resolving complaints promptly can help franchisees avoid these resolution costs and maintain positive guest relations.