What are some of the items that must meet the specifications for a Hawthorn Suites By Wyndham facility?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
To ensure consistency among Chain Facilities, each Facility must meet System Standards. These standards require that most of the items you use or sell at your Facility meet our specifications. Items that must meet our specifications include certain aspects of the Facility's construction and operation (including insurance); certain services you offer in the Facility, including food and beverage services, the Facility's equipment, décor and amenities, guest room size, signage, photographs, advertising, furniture and fixtures, various supplies, bath and bed linens, window treatments, bed toppings, mattresses and box springs, flooring, wall coverings, lighting, wireless high-speed Internet access, PMS, computer hardware and peripheral equipment, operating system software, and telephone and lock systems; and in certain circumstances your third-party manager or management company and management agreement. Our specifications may include minimum requirements for delivery, performance, design, appearance, and quality. We will provide you this information in our Standards of Operation and Design Manual (the "Manual" or "System Standards Manual"). We may revise existing standards and add new ones through updates to the Manual.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 51–54)
What This Means (2025 FDD)
According to Hawthorn Suites By Wyndham's 2025 Franchise Disclosure Document, to maintain consistency across all franchise locations, each facility must adhere to specific System Standards. These standards mandate that numerous items used or sold at the facility meet the franchisor's detailed specifications. These items span various aspects of the business, ensuring a uniform brand experience for customers.
Specifically, the items that must meet Hawthorn Suites By Wyndham's specifications include elements of the facility's construction and operation, such as insurance coverage. The standards also apply to services offered, including food and beverage services. Furthermore, the facility's equipment, décor, amenities, guest room size, signage, photographs, advertising, furniture, and fixtures must all comply with the franchisor's standards. Various supplies, bath and bed linens, window treatments, bed toppings, mattresses and box springs, flooring, wall coverings, and lighting are also subject to these specifications.
Technology is also included, with requirements for wireless high-speed Internet access, PMS (Property Management System), computer hardware and peripheral equipment, operating system software, and telephone and lock systems. In some cases, even the third-party manager or management company and the management agreement must meet Hawthorn Suites By Wyndham's standards. These specifications may include minimum requirements for delivery, performance, design, appearance, and quality, all of which are detailed in the Standards of Operation and Design Manual, which may be updated periodically.