When do Hawthorn Suites By Wyndham franchisees sign the SRS agreement?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
- 3.4.5 As a requirement of your participation in the Reservation System, you must participate in our Signature Reservation Service ("SRS") program during the Term of the Agreement. Under the SRS program, certain calls and messages will be routed to our agents and digital agents to respond to on behalf of the Facility. You will pay the fees associated with the SRS program. The program terms and fees associated with the program are described in the SRS agreement that you will sign and deliver to us at the same time as you sign this Agreement.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER, AND DISPUTE RESOLUTION (FDD pages 78–83)
What This Means (2025 FDD)
According to the 2025 Hawthorn Suites By Wyndham Franchise Disclosure Document, franchisees are required to participate in the Signature Reservation Service (SRS) program during the term of their agreement. As part of this program, certain calls and messages will be routed to Hawthorn Suites By Wyndham's agents and digital agents to respond to on behalf of the franchisee's facility.
Franchisees are obligated to pay the fees associated with the SRS program. The specific terms and fees for the SRS program are detailed in the SRS agreement.
Importantly, the FDD states that franchisees must sign and deliver the SRS agreement to Hawthorn Suites By Wyndham at the same time they sign the Franchise Agreement. This means that signing the SRS agreement is a concurrent requirement when finalizing the franchise agreement.