What does 'CRISP Services' refer to for Hawthorn Suites By Wyndham franchisees, and where can it be found?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
SCHEDULE TO MASTER INFORMATION TECHNOLOGY AGREEMENT ATTACHMENT 2.4
ORACLE PRODUCTS AND/OR SERVICES
CRISP SERVICES
Terms of CRISP Services
Franchisee agrees to establish the best available rate "BAR"; provided, however that Franchisee acknowledges and agrees that it will retain ultimate control over all rate audit decisions. Subject to the foregoing, Franchisee explicitly authorizes Franchisor to make adjustments to the Facility's rates, inventory and restrictions in order to comply with the Required Policies and Practices without advance notice to Franchisee. Franchisor shall not, however, change the BAR without authorization from Franchisee. In addition, Franchisee may modify or reverse any change Franchisor may make by notifying Franchisor, provided that such modification or reversal is consistent with the Required Policies and Practices. Franchisee's general manager shall be its primary representative who shall have the authority to make rate audit decisions for the Facility, unless Franchisee designates another Facility representative in writing to Franchisor. Franchisor may communicate with Franchisee's representative by telephone, email or in another manner, and Franchisor may rely on any communication which Franchisor believes, in good faith, is from Franchisee's representative. Any know-how, algorithms, formulae, data, recommendations, documentation, software, or other materials or information that Franchisor furnishes to Franchisee in connection with the CRISP Services shall be deemed "Confidential Information" as defined in the Franchise or Membership Agreement and shall be subject to all prohibitions on disclosure, copying or use of Confidential Information under the Franchise or Membership Agreement.
Overview of CRISP Services
Property Audit & Setup
In consultation with the Facility representative, simplify rates and room type structures by:
- − Verifying that all required rate plans are loaded correctly in the SaaSsolution;
- − Verifying that local rates are available for sale in the distribution channels selected by the Facility;
- − Verifying that all brand standard rate plans are available for sale; and
- − Verifying that all hotel specific data is accurate and up to date in allsystems.
Rate & Inventory Management
Review inventory/rate visibility and consistency across all distribution channels. Key services include:
Source: Item 22 — CONTRACTS (FDD page 92)
What This Means (2025 FDD)
According to Hawthorn Suites By Wyndham's 2025 Franchise Disclosure Document, 'CRISP Services' are detailed in the Schedule to the Master Information Technology Agreement, specifically in Attachment 2.4, which discusses Oracle Products and/or Services. These services involve Hawthorn Suites By Wyndham having the authority to adjust a Facility's rates, inventory, and restrictions to comply with Required Policies and Practices, though the franchisee retains ultimate control over rate audit decisions and the 'best available rate' or "BAR".
Specifically, the CRISP Services include property audit and setup, where Hawthorn Suites By Wyndham consults with the Facility representative to simplify rates and room type structures. This involves verifying rate plans, local rates, brand standard rate plans, and hotel-specific data across various systems. Additionally, the services cover rate and inventory management, ensuring visibility and consistency across all distribution channels.
For a Hawthorn Suites By Wyndham franchisee, this means that while they maintain final say on rate adjustments, they authorize the franchisor to make adjustments to rates, inventory, and restrictions. The franchisee's general manager typically acts as the primary representative for rate audit decisions, and the franchisor can communicate with this representative via phone, email, or other means. Franchisees should be aware that any information provided by Hawthorn Suites By Wyndham in connection with CRISP Services is considered confidential and subject to the confidentiality terms of the Franchise Agreement.
It is important for prospective franchisees to understand the extent of control they retain over pricing and inventory, as well as the communication protocols with Hawthorn Suites By Wyndham regarding these services. Franchisees should also familiarize themselves with the "Required Policies and Practices" to ensure compliance and avoid potential conflicts with the franchisor's adjustments. Understanding these services is crucial for managing revenue and maintaining brand standards effectively.