Does Hawthorn Suites By Wyndham conduct inspections of the Facility?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
We or our contractor will conduct announced and unannounced inspections and/or mystery shops of the Facility. (Franchise Agreement – Section 4.8)
We will continue to provide you with operational support and information about the Chain by e-mail, telephone, or via the Chain's internal online platform.
In addition, our field support team may periodically visit your Facility to provide on-site operational support provided you are in compliance with your obligations under the Franchise Agreement.
Our representatives also will consult with you in person when they are at the Facility for compliance inspections, upon your request. (Franchise Agreement – Section 4.6)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 60–71)
What This Means (2025 FDD)
According to Hawthorn Suites By Wyndham's 2025 Franchise Disclosure Document, Hawthorn Suites By Wyndham or its contractors will conduct inspections of the franchisee's facility. These inspections can be both announced and unannounced. Hawthorn Suites By Wyndham may also use mystery shops to evaluate the Facility.
These inspections are part of Hawthorn Suites By Wyndham's ongoing operational support. In addition to inspections, the field support team may periodically visit a franchisee's location to provide on-site operational support, provided the franchisee is meeting their obligations under the Franchise Agreement. Furthermore, Hawthorn Suites By Wyndham representatives will consult with franchisees in person during compliance inspections or at the franchisee's request.
These inspections and support visits are designed to ensure that franchisees are adhering to Hawthorn Suites By Wyndham's System Standards and maintaining the quality and consistency of the brand. Franchisees should be prepared for both announced and unannounced visits and should maintain compliance with all brand standards to avoid any negative consequences from these evaluations. Remedial training may be required for a fee of up to $1,250 if the Facility receives a "pass with action required" or a failing score on a quality assurance inspection.