Can Hawthorn Suites By Wyndham change a franchisee's Access Credentials?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
- 3.5 Access Credentials. We, directly or indirectly, may provide Access Credentials to you.
We may, from time to time and in our sole discretion, change or require you to change your Access Credentials.
You must follow all security procedures and protocols that we may from time to time establish or modify.
You shall not permit the Products and/or Services to be accessed in violation of the security procedures and protocols asset forth herein or as we may otherwise establish.
You shall safeguard any Access Credentials that we provide to you as a trade secret, and shall reveal such information only to Permitted Users on a need-to-know basis.
You shall immediately inform us if you have knowledge or a reasonable basis to believe that your Access Credentials have been lost, stolen, misappropriated or compromised in any way or manner, and you shall strictly follow our instructions regarding any replacement Access Credentials.
You shall be responsible for all access or use through your AccessCredentials.
Source: Item 22 — CONTRACTS (FDD page 92)
What This Means (2025 FDD)
According to the 2025 Hawthorn Suites By Wyndham FDD, Hawthorn Suites Franchising, Inc. may provide franchisees with Access Credentials, which are defined as usernames, identification numbers, passwords, licenses, security keys, or other security measures used to verify a user's identity and authorization to access the SaaS Solution.
The FDD states that Hawthorn Suites By Wyndham has the right to change or require franchisees to change their Access Credentials at any time, at their sole discretion. Franchisees must adhere to all security procedures and protocols established or modified by Hawthorn Suites By Wyndham. Franchisees are responsible for safeguarding their Access Credentials as trade secrets, disclosing them only to authorized users on a need-to-know basis.
Franchisees must immediately inform Hawthorn Suites By Wyndham if they suspect their Access Credentials have been lost, stolen, or compromised, and they must follow the franchisor's instructions for obtaining replacement credentials. Franchisees are liable for all access or use of the system through their Access Credentials, emphasizing the importance of maintaining strict control over this information.