What authority should the primary Facility representative for a Hawthorn Suites By Wyndham have?
Hawthorn_Suites_By_Wyndham Franchise · 2025 FDDAnswer from 2025 FDD Document
**2.
Facility Representative.** You shall designate, at the end of this Agreement, a primary Facility representative who shall have the authority to make binding decisions to accept reservations for the Facility and a secondary representative who shall exercise such authority in the absence of the primary representative.
Source: Item 23 — RECEIPTS (FDD pages 92–402)
What This Means (2025 FDD)
According to the 2025 Hawthorn Suites By Wyndham Franchise Disclosure Document, the primary Facility representative should have the authority to make binding decisions regarding reservation acceptance for the Facility. In the absence of the primary representative, a designated secondary representative should be able to exercise the same authority.
This means that the primary representative is empowered to commit the Hawthorn Suites By Wyndham location to reservations, which has significant implications for revenue management and occupancy rates. The franchisee needs to ensure that the designated representative is well-trained and capable of making informed decisions that align with the facility's overall business strategy.
Having a designated representative with binding decision-making authority streamlines the reservation process and ensures that the Hawthorn Suites By Wyndham can promptly respond to booking requests. This can improve customer satisfaction and optimize revenue. The franchisee should carefully select and train the primary and secondary representatives to effectively manage reservations and represent the facility's interests.