What is the 'System' as it relates to the Hawaiian Bros Island Grill franchise?
Hawaiian_Bros_Island_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
System means the compilation of operating procedures, marketing concepts, management techniques, and communications methods and procedures that Company has developed or adopted to govern the operation of Hawaiian Bros Restaurants, the marketing of their products and services, and the methods of communication between and among Company and Hawaiian Bros Restaurant operators, all or some of which may be deleted, changed, improved or further developed by Company from time to time.
Source: Item 23 — RECEIPTS (FDD pages 77–262)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, the 'System' for Hawaiian Bros Island Grill encompasses the specific operating procedures, marketing strategies, management techniques, and communication methods that Hawaiian Bros Franchising, LLC has developed to govern how Hawaiian Bros restaurants are run. This includes marketing products and services, as well as the methods of communication between the company and its Hawaiian Bros Island Grill restaurant operators.
For a prospective franchisee, this means that the success of a Hawaiian Bros Island Grill franchise is tied to adhering to the System. However, the definition also notes that the franchisor can modify the System over time. Franchisees must stay updated on any changes or improvements the company makes to these procedures, techniques, and methods.
The franchise agreement requires franchisees to comply with the standards, policies, and procedures set forth in the Operations Manual, as revised and supplemented. This includes following company procedures for storage, preparation, presentation, and dispensing of authorized menu items, acquiring items from approved suppliers, and using only Hawaiian Bros Island Grill brand sauces and other proprietary products. The company also reserves the right to restrict the franchisee's use of non-required service providers if they pose risks to the System.