What IT support does Hawaiian Bros Island Grill provide for the CrunchTime! system?
Hawaiian_Bros_Island_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
The Company provides a program for support of certain core technology systems utilized across all Hawaiian Bros restaurants. Franchisees are required to participate in the technology program. The support program includes helpdesk support, trouble shooting, menu management, third-party integrations, and software and hardware support for the point-of-sale system. The technology support fees are billed and paid monthly.
WHEREAS, Developer's operation of the Franchised Restaurant(s), as defined in the applicable Franchise Agreement, the Parties have made certain arrangements for Hawaiian Bros to provide IT services and support to Developer, and for Hawaiian Bros to pass through to Developer certain costs relating to Developer's operation of the Franchised Restaurant(s), each in accordance with the terms of this Agreement.
NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which the parties hereby acknowledge, Hawaiian Bros and Developer hereby agree as follows:
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- IT Products and Services.
Hawaiian Bros will arrange for Developer and the Franchised Restaurant(s) to access the third party products and services set forth on Exhibit A attached hereto (the "IT Products/Services"), and provide remote support for such IT Products/Services as described under IT Support as set forth on Exhibit A and in accordance with Hawaiian Bros support policies and procedures for the Franchised Restaurant(s) (the "IT Support"), subject to the limitations and conditions set forth in this Agreement.
The Parties agree to cooperate with each other and the Providers listed on Exhibit A with respect to Developer's access to the IT Products/Services, and Developer agrees to execute and deliver such authorizations and other instruments as Hawaiian Bros or the Providers may reasonably require.
Notwithstanding the foregoing or the Term (as defined herein), the Parties agree that (a) the IT Products/Services and IT Support will be provided to Developer with respect to each such Provider through the earlier to occur of (i) the expiration of the current term of Hawaiian Bros' agreement with the applicable Provider (as the same may be renewed, in Hawaiian Bros' sole discretion), or (ii) the relationship with such Provider is terminated (in Hawaiian Bros' sole discretion), and (b) that Hawaiian Bros has no obligation to maintain, and may amend or terminate without replacement, in its sole discretion, its current agreements or relationships with the Providers of the IT Products/Services or the support and services it provides with respect thereto.
Source: Item 23 — RECEIPTS (FDD pages 77–262)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, Hawaiian Bros Island Grill requires franchisees to participate in a technology support program that covers core technology systems used across all restaurants. This program includes helpdesk support, troubleshooting, menu management, third-party integrations, and software and hardware support for the point-of-sale system. Franchisees are billed monthly for these technology support services.
Furthermore, Hawaiian Bros Island Grill will arrange for the franchisee to access third-party IT products and services, providing remote support as described in Exhibit A of the franchise agreement. This support is subject to Hawaiian Bros Island Grill's support policies and procedures. The company will cooperate with the franchisee and the IT service providers to ensure access to these products and services, requiring the franchisee to execute necessary authorizations.
However, the provision of IT products, services, and support is contingent on Hawaiian Bros Island Grill's agreements with its providers. The company has the right to amend or terminate these agreements without replacement at its discretion. This means that the specific IT support offered to a franchisee may change over time depending on Hawaiian Bros Island Grill's relationships with its IT vendors. Prospective franchisees should carefully review Exhibit A of the franchise agreement to understand the current scope of IT support and inquire about the potential for changes in the future.