When does the monthly IT Service Fee to Hawaiian Bros Island Grill begin?
Hawaiian_Bros_Island_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
as defined in the Franchise Agreement (a "Future IT Service Offering") during the Term of this Agreement, this Agreement will terminate upon ten (10) days written notice to Developer, and upon such termination, Developer will be required to participate in the Future IT Service Offering at the Franchised Restaurant(s) in accordance with the terms thereof, including, but not limited to, executing Franchisor's then-current form of agreement and paying the corresponding fees for the Future IT Servic
Source: Item 23 — RECEIPTS (FDD pages 77–262)
What This Means (2025 FDD)
According to Hawaiian Bros Island Grill's 2025 Franchise Disclosure Document, franchisees are required to pay an IT Service Fee. This fee is $300 per month for each franchised restaurant. The IT Service Fee commences on the Scheduled Opening Date, as defined in the applicable Franchise Agreement. Hawaiian Bros Island Grill will invoice the franchisee for the IT Service Fee, and the franchisee must pay the invoice within ten days of receipt.
This means that a new Hawaiian Bros Island Grill franchisee will need to budget $300 per month, per restaurant, for IT services, starting from the restaurant's scheduled opening date. This fee covers services provided by Hawaiian Bros Island Grill. Franchisees should ensure they understand what specific IT services are included for this fee, as it covers support for core technology systems, including helpdesk support, troubleshooting, menu management, third-party integrations, and software and hardware support for the point-of-sale system.
It is important for prospective franchisees to clarify with Hawaiian Bros Island Grill what constitutes the 'Scheduled Opening Date' in the Franchise Agreement to accurately plan for when these fees will begin. Additionally, franchisees should confirm the scope of IT services covered by the monthly fee to avoid unexpected costs for additional support or services. Franchisees should also be aware that Hawaiian Bros Island Grill may introduce a new fee-based IT service agreement, which would supersede the current agreement.