What is the Hawaiian Bros Island Grill franchisee's obligation regarding disposables?
Hawaiian_Bros_Island_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
In order to maintain the uniform high standards of appearance, service, and food and beverage quality necessary to retain and enhance the goodwill and acceptance of the Restaurants, you must adhere to our current and future requirements, specifications and standards for the following: form, content and media of any advertising and online presence; the selection, purchase, and distribution and preparation of all food and beverage products and packaging; site selection and acquisition, construction, site work and remodeling criteria; all equipment, computer systems, signs, interior and exterior furnishings and décor; fixtures; uniforms; disposables and smallwares; guest satisfaction surveys and mystery shopper programs; gift card program; and all other materials, supplies and services that we require for the operation of your Restaurants.
We develop and modify our specifications internally. As part of this process, we may consult with suppliers, professionals or other third parties. Our standards, operating specifications and procedures for developing and operating a Restaurant are communicated to you via our Manual as described in Item 11. You must obtain our prior written approval to deviate from these specifications and recommendations. Certain detailed specifications for equipment, food and other products may only be communicated to suppliers. We will notify you in writing if we modify any of our specifications previously disclosed to you.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 30–34)
What This Means (2025 FDD)
According to the 2025 Hawaiian Bros Island Grill Franchise Disclosure Document, franchisees must adhere to the franchisor's requirements, specifications, and standards for disposables. This is to maintain the uniform high standards of appearance, service, and food and beverage quality necessary to retain and enhance the goodwill and acceptance of the Restaurants.
These standards and operating specifications are communicated to the franchisee via the Hawaiian Bros Island Grill manual. Franchisees must obtain prior written approval to deviate from these specifications and recommendations. Certain detailed specifications for equipment, food, and other products may only be communicated to suppliers.
In practice, this means a Hawaiian Bros Island Grill franchisee cannot choose their own suppliers or products for disposables without express permission. This ensures brand consistency across all locations but may limit a franchisee's ability to find lower-cost alternatives or customize based on local preferences. Franchisees should carefully review the manual and communicate with Hawaiian Bros Island Grill about any desired deviations from the standard disposable requirements.