Under what condition can a Hardees franchisee provide their own delivery service or use their employees for deliveries?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
HR requires Franchisee to offer delivery services only through HR's designated providers to customers in Franchisee's market. On or before the Franchised Restaurant opens, Franchisee agrees to enter into the OLO Authorized Operator Agreement with Olo, Inc. Franchisee further agrees to enter into any participation agreement required with HR's designated delivery providers at the same time (currently, the approved delivery providers are Uber Eats, Door Dash, and GrubHub). Unless HR provides its prior
written consent, Franchisee agrees that it will not provide its own delivery service or use its employees to deliver orders to Franchisee's customers.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to Hardees's 2025 Franchise Disclosure Document, franchisees are generally required to use Hardees's designated delivery providers. Specifically, Hardees mandates that franchisees enter into an OLO Authorized Operator Agreement with Olo, Inc., and any participation agreements with Hardees's approved delivery providers, such as Uber Eats, Door Dash, and GrubHub, upon opening their restaurant.
The only exception to this requirement is if the franchisee obtains prior written consent from Hardees. Without this written consent, a Hardees franchisee is prohibited from providing their own delivery service or utilizing their employees to deliver orders to customers.
This policy ensures uniformity and quality control in delivery services, as Hardees aims to maintain consistent standards across all its locations. For a prospective franchisee, this means they must factor in the costs and operational procedures associated with using Hardees's approved delivery services, and they cannot independently manage or control the delivery process unless explicitly authorized by Hardees.