Is there a charge for an initial Hardee's Quality Assurance (QA) audit?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee (1) | Amount | Due Date | Remarks |
|---|---|---|---|
| Secret Shopper, and other Quality Assurance (QA) Programs | All costs associated with the Secret Shopper programs or other QA programs as HR may require | As incurred | You must participate in programs initiated to verify customer satisfaction and/or your compliance with all operational and other aspects of the System. Currently, there is no charge for an initial QA audit; the cost of a second audit due to a deficiency is currently $211 per Restaurant which may be increased every year, although we do not anticipate the annual increase to exceed 30%. |
Source: Item 6 — OTHER FEES (FDD pages 29–36)
What This Means (2025 FDD)
According to Hardee's 2025 Franchise Disclosure Document, there is currently no charge for the initial Quality Assurance (QA) audit. However, Hardee's franchisees are required to participate in programs initiated to verify customer satisfaction and compliance with operational aspects of the Hardee's system. This means that while the first audit is free, franchisees must still actively engage in the QA process.
If a Hardee's restaurant fails the initial QA audit, a second audit will be conducted, costing the franchisee $211. This amount may increase annually, but the FDD states that Hardee's does not anticipate the annual increase to exceed 30%. This creates a financial incentive for franchisees to maintain high standards and pass the initial QA audit.
These QA programs, including potential secret shopper programs, are designed to ensure consistent quality and customer satisfaction across all Hardee's locations. The costs associated with these programs, beyond the initial free audit, are the franchisee's responsibility. This is a common practice in franchising, where franchisees bear the costs of maintaining brand standards and operational compliance.