What are the requirements for operating a Hardees restaurant at maximum capacity and efficiency, including minimum days and hours, according to the OPM or HR?

According to Hardees' 2025 Franchise Disclosure Document, franchisees must operate their restaurants at maximum capacity and efficiency. This involves maintaining sufficient inventory and staffing each shift with qualified employees. The minimum number of days and hours of operation are set forth in the OPM (Operations Procedures Manual) or as Hardees otherwise prescribes in writing, subject to local laws and licensing requirements. This requirement ensures that the Hardees restaurant is consistently available to customers and operates at a level that meets Hardees' standards.

To maintain operational efficiency and communication with Hardees, franchisees must keep their computer systems in good repair and make any necessary updates or changes as directed by Hardees. Franchisees are also responsible for the upkeep of the restaurant, including furniture, fixtures, equipment, and the building itself, ensuring they are in first-class condition. This includes performing necessary maintenance, repairs, and replacements as prescribed by Hardees, such as painting, parking lot resurfacing, and replacing worn-out items.

Furthermore, the Hardees franchise agreement stipulates that the restaurant must be under the on-site supervision of a designated individual who meets Hardees' training qualifications, such as the Operating Principal, a Multi-Unit Manager, or a General Manager. Franchisees must employ at least one General Manager and a sufficient number of employees who have completed the Franchise Management Training Program (FMTP) or other training designated by Hardees. The franchisee is responsible for the terms of employment, compensation, and proper training of all employees, including establishing a training program that meets Hardees' standards.

Hardees also retains the right to inspect the franchised restaurant at any reasonable time to ensure compliance with the franchise agreement, quality standards, and operating procedures. This includes inspecting the location, observing operations, removing samples for testing, interviewing personnel and customers, and inspecting records. Franchisees must cooperate fully with these inspections and correct any deficiencies immediately. Failure to comply with these operational requirements could lead to intervention from Hardees, potentially resulting in charges to cover Hardees' costs and expenses in resolving issues.