factual

How often does Hardees provide advice and consultation to franchisees regarding the operation of their franchised restaurant?

Hardees Franchise · 2025 FDD

Answer from 2025 FDD Document

grees, at its expense, to keep its computer system in good maintenance and repair and to make additions, changes, modifications, substitutions and replacements to its computer hardware, software, telephone and power lines and other computer-related facilities as directed by HR, and on the dates and within the times specified by HR in its sole discretion. Upon termination or expiration of this Agreement, all computer software, disks, tapes and other magnetic storage media shall be returned to HR in good operating condition, excepting normal wear and tear.

Franchisee agrees to utilize administrative, physical, and technical safeguards designed to protect systems and data from unauthorized access, disclosure, acquisition, destruction, use, or modification that are consistent with industry standards and best practices. Franchisee further agrees to adhere to any applicable law relating to data security. In the event of a suspected or actual data breach, Franchisee will notify HR within 24 hours of becoming aware of the actual or suspected data breach and provide timely updates and information when requested by HR. Franchisee will comply with industry standards and best practices regarding breach reporting and notification obligations and take all necessary and appropriate corrective action to remedy the data breach, prevent a recurrence of such a breach, and avoid and/or prevent any further loss or damage arising from the data breach.

F. Upkeep of the Franchised Restaurant

Franchisee shall constantly maintain and continuously operate the Franchised Restaurant and all furniture, fixtures, equipment, furnishings, floor coverings, interior and exterior signage, the building interior and exterior, interior and exterior lighting, landscaping and parking lot surfaces in first-class condition and repair in accordance with the requirements of the System, including all ongoing necessary remodeling, redecorating, refurbishing and repairs. In addition, Franchisee shall promptly and diligently perform all necessary maintenance, repairs and replacements to the Franchised Restaurant as HR may prescribe from time to time including periodic interior and exterior painting; resurfacing of the parking lot; roof repairs; and replacement of obsolete or worn out signage, floor coverings, furnishings, equipment and decor.

Franchisee shall not make any material alterations to the Franchised Restaurant that affect operations or the image of the System without HR's prior written approval. Franchisee acknowledges and agrees that the requirements of this Section are both reasonable and necessary to ensure continued public

acceptance and patronage of Hardee's Restaurants, to assist the Franchised Restaurant to compete effectively in the marketplace and to avoid deterioration or obsolescence of the operation of the Franchised Restaurant.

If the Franchised Restaurant is leased or subleased and the lease/sublease is renewed or extended (or a new lease/sublease is executed) during the Initial Term of this Agreement, Franchisee shall exercise good faith efforts to obtain the landlord's consent to inclusion of the lease provisions required by HR pursuant to Section 3 of this Agreement.

G. Maximum Operation of the Franchised Restaurant

During the term of this Agreement, Franchisee shall use the Franchised Location solely for the operation of the Franchised Restaurant and shall maintain sufficient inventories, adequately staff each shift with qualified employees and continuously operate the Franchised Restaurant at its maximum capacity and efficiency for the minimum number of days and hours set forth in the OPM or as HR otherwise prescribes in writing (subject to the requirements of local laws and licensing requirements).

Source: Item 22 — Contracts (FDD page 85)

What This Means (2025 FDD)

Based on the 2025 Hardees Franchise Disclosure Document, Hardees provides ongoing advice and consultation through several mechanisms. Hardees requires franchisees to maintain their restaurant according to the standards of the Hardees system, including any remodeling, redecorating, or repairs that Hardees may prescribe from time to time. This implies ongoing communication and consultation to ensure compliance with brand standards. Hardees also provides initial and ongoing training programs.

Hardees offers the Franchise Management Training Program (FMTP) for franchisees and designated employees, covering Hardees restaurant operations. This program includes training at a designated Hardees restaurant and online via Star University. Furthermore, Hardees retains the right to mandate additional training courses for franchisees, their owners, operating principals, general managers, and other designated employees.

In addition to formal training, Hardees mandates that franchisees use computer systems that are fully compatible with Hardees' systems. Franchisees must maintain and update their computer systems as directed by Hardees, ensuring continuous communication and operational efficiency. Franchisees are also expected to resolve customer complaints, but Hardees may intervene if necessary to protect the system's goodwill, charging the franchisee for the costs incurred. These requirements suggest that Hardees maintains regular communication and offers advice to franchisees on an ongoing basis to ensure consistent quality, operational standards, and customer satisfaction across all franchised locations.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.