For Hardees, what is the meaning of 'Confirmed Delivery Response' in the context of the Olo Platform?

According to Hardees's 2025 Franchise Disclosure Document, a 'Confirmed Delivery Response' within the Olo Platform signifies that the platform has successfully transmitted an end user's delivery request to one or more Selected Delivery Service Providers. Furthermore, it means that one of those providers has responded by accepting the delivery request.

For a Hardees franchisee, this definition is crucial because it marks the point at which a delivery request has been acknowledged and accepted by a delivery service. It indicates that the process of fulfilling the order and delivering it to the customer is underway. The franchisee can rely on this confirmation to manage customer expectations and track the progress of the delivery.

This definition is part of a broader set of terms related to delivery services facilitated through the Olo platform, which Hardees uses. Understanding these definitions helps the franchisee navigate the responsibilities and processes involved in offering delivery services, including the roles of Olo, the Delivery Service Providers, and the franchisee itself. The franchisee should pay close attention to the interplay between 'Delivery Requirements,' 'Available Delivery Service Providers,' and the selection process to ensure smooth and efficient delivery operations.