For Hardees franchisees, what is the meaning of 'Selected Delivery Service Provider' as defined in the FDD?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
rmitted Downtime.
- f. Olo will post notifications publicly to https://status.olo.com of any outages in production systems under its control and that may impact multiple customers for more than one (1) minute in any twenty-four (24) hour period other than as permitted under S
Source: Item 23 — Receipts (FDD pages 85–541)
What This Means (2025 FDD)
According to Hardees's 2025 Franchise Disclosure Document, a "Selected Delivery Service Provider" is defined as an Available Delivery Service Provider chosen by Olo on behalf of the Hardees operator to fulfill product delivery to end-users within a specific delivery area. This selection is based on the delivery requirements established by the customer or operator. Olo is a third-party vendor that provides e-commerce, delivery enablement, and payment solutions.
In simpler terms, Hardees utilizes Olo's platform to manage delivery services. Olo has a network of delivery service providers who have been approved to use the platform. When a customer places an order for delivery, Olo selects a delivery service provider from the available options based on the criteria set by Hardees (the operator). If Hardees does not specify any parameters, Olo will automatically select a provider.
This system allows Hardees franchisees to offer delivery services without directly managing their own delivery fleet. The franchisee can set delivery requirements, and Olo handles the selection of a suitable delivery provider. This can streamline operations and reduce the logistical burden on the franchisee. The franchisee can modify their delivery requirements at any time, giving them flexibility in managing their delivery services.
It's important for prospective Hardees franchisees to understand how Olo's platform and the selection of delivery service providers work, as it directly impacts the efficiency and cost of delivery operations. Franchisees should carefully consider the delivery requirements they set, as these will influence which delivery providers are selected and how quickly and reliably orders are fulfilled.