Is a Hardees franchisee responsible for establishing a training program for all employees that meets the standards prescribed by HR?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall hire, and at all times employ, a sufficient number of trained employees for the Franchised Restaurant and be exclusively responsible for the terms of their employment and compensation,
and for the proper training of such employees in the operation of the Franchised Restaurant, in human resources and customer relations. Franchisee shall establish at the Franchised Restaurant a training program for all employees that meets the standards prescribed by HR. Franchisee will be solely responsible for: (1) hiring, training and supervising efficient, competent and courteous employees of good character for the operation of the Franchised Restaurant; (2) the terms of their employment and compensation; and (3) the proper training of the employees in the operation of the Franchised Restaurant.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to Hardees's 2025 Franchise Disclosure Document, the franchisee is indeed responsible for establishing a training program for all employees at the Franchised Restaurant. This program must meet the standards prescribed by Hardees. The franchisee is also responsible for the proper training of such employees in the operation of the Franchised Restaurant, in human resources, and customer relations.
In addition to establishing a training program, the Hardees franchisee is responsible for hiring, training, and supervising efficient, competent, and courteous employees of good character for the operation of the Franchised Restaurant. The franchisee is also exclusively responsible for the terms of their employment and compensation.
Hardees also provides a Franchise Management Training Program (FMTP) that the franchisee, General Manager, a minimum of 6 Shift Leaders, and any other employees hired to fill certain designated positions must attend and satisfactorily complete. The franchisee must also enter into a Star University License Agreement with Hardees for online training. Hardees retains the right to require the franchisee and their employees to take and successfully complete other training courses, for which the franchisee may have to pay a tuition fee, as well as travel and living expenses for their employees.