Is a Hardees franchisee required to use designated delivery providers?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
HR requires Franchisee to offer delivery services only through HR's designated providers to customers in Franchisee's market. On or before the Franchised Restaurant opens, Franchisee agrees to enter into the OLO Authorized Operator Agreement with Olo, Inc. Franchisee further agrees to enter into any participation agreement required with HR's designated delivery providers at the same time (currently, the approved delivery providers are Uber Eats, Door Dash, and GrubHub). Unless HR provides its prior
written consent, Franchisee agrees that it will not provide its own delivery service or use its employees to deliver orders to Franchisee's customers.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to Hardees's 2025 Franchise Disclosure Document, franchisees are required to use Hardees's designated delivery providers. Hardees mandates that franchisees offer delivery services exclusively through their approved providers to customers within the franchisee's market.
Specifically, franchisees must enter into an OLO Authorized Operator Agreement with Olo, Inc. and sign participation agreements with Hardees's designated delivery providers upon opening their restaurant. Currently, the approved delivery providers are Uber Eats, Door Dash, and GrubHub.
Unless Hardees provides prior written consent, franchisees are prohibited from providing their own delivery service or using their employees to deliver orders. This requirement ensures consistency and quality control in delivery services across all Hardees locations, but it also limits the franchisee's flexibility in choosing delivery partners or managing their own delivery operations.