For Hardees, how are delivery orders assigned through the Olo platform?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
2.2 Selection of Available Delivery Service Providers. Olo will select the Selected Delivery Service Providers based on the Delivery Requirements and the Profiles of Available Delivery Service Providers in each Delivery Area. Notwithstanding the foregoing, to the extent that Customer or Operator does not provide any parameters for Olo to choose an Available Delivery Service Provider, one shall be selected automatically by Olo. Customer or Operator may change its Delivery Requirements at any time in its sole discretion.
- 3.2 Availability. The Operator may seek a bid for the delivery to a given End User of the Product(s) ordered by that End User through the Platform. Each Selected Delivery Service Provider who is available to make a delivery in a given Delivery Area may respond to the request for a delivery and the delivery order will be assigned based upon the Delivery Requirements provided by Customer or Operator. If a delivery response does not meet that Customer's Delivery Requirements, or any additional filters or criteria which may be applied by Olo from time to time, then delivery may not be available for that End User order.
Source: Item 23 — Receipts (FDD pages 85–541)
What This Means (2025 FDD)
According to Hardees's 2025 Franchise Disclosure Document, the Olo platform facilitates the assignment of delivery orders to service providers. Olo allows Delivery Service Providers to sign up and create a profile on the platform. Hardees operators can access a list of Available Delivery Service Providers based on specific Delivery Requirements. Olo then selects the Selected Delivery Service Providers based on these requirements and the profiles of available providers in each Delivery Area. If the Hardees operator does not specify any parameters, Olo will automatically select a provider. The operator can change these Delivery Requirements at any time.
When a Hardees customer places a delivery order through the platform, Olo provides the operator with delivery quotes, including delivery time and pricing, if an Available Delivery Service Provider is available. The operator can then seek a bid for the delivery. Each Selected Delivery Service Provider available in the Delivery Area may respond to the delivery request. The delivery order is assigned based on the Delivery Requirements set by the Hardees operator. If a delivery response does not meet the operator's requirements or any additional criteria applied by Olo, delivery may not be available for that order.
This system allows Hardees franchisees to manage delivery services through a centralized platform, giving them some control over the selection of delivery providers based on their specific needs. However, the ultimate selection and management of delivery services rely on Olo's platform and its network of providers. Hardees does not assume liability arising from the operator's use of delivery services and the Selected Delivery Service Providers' provision of the delivery services. Any disputes are meant to be resolved directly between the Hardees operator and the Selected Delivery Service Provider.