What companies must a Hardees franchisee enter into an agreement with to provide onsite and telephonic maintenance services to the Covered Equipment?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall enter into an agreement with Par Tech, Inc. ("Par Tech") or Retail Technology Group, Inc. ("RTG") to provide onsite and telephonic maintenance services to the Covered Equipment.
Par Tech or RTG will bill Franchisee directly for such services.
The agreements with Par Tech and RTG do not include the cost of any parts and/or labor needed to keep the Covered Equipment functional.
Source: Item 23 — Receipts (FDD pages 85–541)
What This Means (2025 FDD)
According to Hardees' 2025 Franchise Disclosure Document, a franchisee must enter into an agreement with either Par Tech, Inc. or Retail Technology Group, Inc. (RTG) to provide onsite and telephonic maintenance services for the "Covered Equipment". These services will be billed directly to the franchisee by Par Tech or RTG.
It is important to note that the agreements with Par Tech and RTG do not cover the costs of any parts or labor required to keep the equipment functional. This means that while these companies will provide maintenance services, the franchisee will be responsible for any additional expenses related to parts and labor needed to repair the equipment.
In addition to these agreements, the Hardees franchisee is also required to contract with a CKR approved managed service provider (currently limited to AT&T and One Source Communications) to monitor and manage their network equipment. The franchisee must also install specific Next Generation Connectivity equipment and services to receive support services from CKR.