According to the Hardees FDD, what constitutes 'Delivery Fees'?
Hardees Franchise · 2025 FDDAnswer from 2025 FDD Document
- "Delivery Fees" shall mean the fees that are quoted by Olo as "delivery service fees" plus a tip (if any) added to the payment form the End User fills out for the delivery of the Product.
Source: Item 23 — Receipts (FDD pages 85–541)
What This Means (2025 FDD)
According to Hardees' 2025 Franchise Disclosure Document, Delivery Fees are defined in relation to the Olo platform, which facilitates delivery services. Specifically, Delivery Fees consist of two components: the 'delivery service fees' quoted by Olo, and any tip added by the end-user on the payment form for the product delivery.
This definition is important for prospective Hardees franchisees because it clarifies what portion of delivery charges they will be responsible for collecting and potentially remitting. It also highlights the role of Olo, a third-party platform, in determining the base delivery fees. Franchisees should understand how Olo calculates these fees and how tips are handled to ensure accurate accounting and compliance.
It's worth noting that Hardees franchisees should also familiarize themselves with the 'Delivery Guidelines' available at www.olo.com/delivery-guidelines, as these guidelines outline the rules and responsibilities associated with the delivery process. Understanding the complete structure of delivery operations, including fees and guidelines, is crucial for managing this aspect of the Hardees business effectively.