What specific software is included in the Technology Fee paid to Goldfish Swim School?
Goldfish_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
ystem requirements in our Brand Standards Manual.
Presently, the Technology Fee you pay to us gives you access to a custom email domain, Customer Relationship Management software, and Customer Scheduling, Billing, and Payment software that is specific to our business. As part of the Technology Fee, you receive up to 20 software licenses. You will also be required to purchase networking equipment and security software from an Approved Supplier. You must purchase and install business class internet that meets our Standards and Specifications outlined in our Brand Standards Manual. You must also install and run an approved malware software and firewall solution as outlined in our Brand Standards Manual. Your wifi access must meet our Standards and Specifications as outlined in our Brand Standards Manual. We rely on suppliers to provide support for the hardware and software. The approximate cost of the hardware and software ranges from $15,000 to $20,000. This cost is included in the category of "Furniture, Fixtures, Equipment, Computers, and Decor" in Your Estimated Initial Investment chart in ITEM 7. You may be responsible for annual support or license fees for required software as we implement from time to time in our Brand Standards Manual. We are otherwise unaware of any annual maintenance or updating expenses for the required hardware and software or
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–42)
What This Means (2025 FDD)
According to the 2025 Goldfish Swim School FDD, the Technology Fee provides franchisees with access to specific software. This includes a custom email domain, Customer Relationship Management (CRM) software, and customer scheduling, billing, and payment software tailored for the Goldfish Swim School business model.
As part of the Technology Fee, Goldfish Swim School grants franchisees up to 20 software licenses. However, franchisees are also required to purchase networking equipment and security software from an approved supplier. Additionally, franchisees must invest in business-class internet service that meets the standards and specifications outlined in the Goldfish Swim School Brand Standards Manual, along with installing and running approved malware software and a firewall solution, also as detailed in the Brand Standards Manual.
The FDD states that the approximate cost for the hardware and software ranges from $15,000 to $20,000, which is included in the "Furniture, Fixtures, Equipment, Computers, and Decor" category of the initial investment. Franchisees may also be responsible for annual support or license fees for required software as implemented by Goldfish Swim School in the Brand Standards Manual. While Goldfish Swim School relies on suppliers for hardware and software support, they do not have contractual obligations for maintenance or repairs to the computer system.