Where can further definitions of 'Customer Personal Data' be found for a Goldfish Swim School franchise?

According to the 2025 Goldfish Swim School FDD, the definition of "Customer Personal Data" can be further found and defined in the Company's Confidential Brand Standards Manual. Customer Personal Data includes data that may be reasonably linked or linkable to natural persons to whom the Franchised Swim School provides goods or services or who are associated with a business entity to which the Franchised Swim School provides goods or services, including not limited to such natural person's name, birthdate, contact information, payment card information, transaction history, and other personal and other information.

This means that as a Goldfish Swim School franchisee, you are responsible for understanding and adhering to the guidelines outlined in the Confidential Brand Standards Manual regarding the collection, use, and protection of customer data. This includes being aware of what types of data are considered "Customer Personal Data" and how that data should be handled in compliance with both the franchise agreement and applicable privacy laws.

The Brand Standards Manual is a critical document for franchisees, as it contains detailed operational procedures, standards, and policies that govern the day-to-day operations of the Goldfish Swim School business. Franchisees must familiarize themselves with the manual and ensure that their staff is properly trained on the policies and procedures related to customer data privacy and security. Franchisees must adhere to all directions and requests that Goldfish Swim School delivers relating to Customer Personal Data and/or the Privacy Laws, including without limitation, adhering to the policies and procedures set forth in Goldfish Swim School's Brand Standards Manual, and delivering or making available to Goldfish Swim School all information in Franchisee's possession necessary to demonstrate Franchisee's compliance with Goldfish Swim School's Brand Standards Manual and/or the Privacy Laws.

Goldfish Swim School also reserves the right to audit and inspect a franchisee's use of information technology, organizational systems, and data security policies and practices, which may include an assessment of the franchisee's compliance with Goldfish Swim School's standards and specifications relating to the franchisee's processing and use of Customer Personal Data. Any such assessment, audit, and/or inspection will be at the franchisee's sole cost and expense and the franchisee must reimburse Goldfish Swim School for any costs and expenses incurred in connection therewith.