How will the Goldfish Swim School franchisor provide general advice and guidance to the franchisee?
Goldfish_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor shall be available to render advice, discuss problems and offer general guidance to Franchisee by telephone, e-mail, or other electronic communication, newsletters and other methods with respect to planning, opening and operating the Franchised Swim School. Such advice and guidance shall be provided to Franchisee, Designated Manager, or Control Person. Franchisor shall not charge for this service, however, Franchisor retains the right to refuse or charge a fee for this service should Franchisee be deemed by Franchisor to be utilizing this service too frequently or in an unintended manner. Franchisor's advice or guidance to Franchisee relative to prices for products and services that, in Franchisor's judgment, constitutes good business practice is based upon the experience of Franchisor and its franchisees in operating Goldfish Swim Schools and an analysis of costs and prices charged for competitive products and services. Because enhancing the Franchise System's competitive position and consumer acceptance for the Franchise System's products and services is a paramount goal of Franchisor and the Franchise System's franchisees, and because this objective is consistent with the long-term interest of the Franchise System overall, Franchisor may exercise rights with respect to the pricing of products and services to the fullest extent permitted by then-applicable
Source: Item 23 — RECEIPTS (FDD pages 77–389)
What This Means (2025 FDD)
According to the 2025 Goldfish Swim School FDD, the franchisor will offer general advice and guidance to franchisees through various channels. This support covers planning, opening, and operating the franchised swim school. The franchisor will be available via telephone, email, or other electronic communication methods, as well as through newsletters. This advice and guidance will be provided to the franchisee, their designated manager, or control person.
Goldfish Swim School will not charge franchisees for this general advice and guidance. However, the franchisor retains the right to refuse or charge a fee if they deem the franchisee is using the service too frequently or in an unintended manner. The franchisor's advice on pricing for products and services is based on their experience and that of other franchisees within the Goldfish Swim School system, as well as an analysis of competitive costs and prices.
This approach ensures that franchisees have access to ongoing support and expertise from the franchisor. However, franchisees should be mindful of the potential for fees if they overuse the service or use it inappropriately. The franchisor's pricing advice aims to enhance the competitive position and consumer acceptance of the Goldfish Swim School system, aligning with the long-term interests of the franchise network.