Who does Golden Krust Caribbean Restaurant train before opening a restaurant?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
currently being negotiated with a new provider.
Training ("Initial and Remedial")
Before the Restaurant's opening, we will provide initial training on the operation of the Restaurant to you (or your managing owner) and one managerial employee. You and your managerial employee must complete the initial training to our satisfaction. You also must participate in all other activities required to open the Restaurant. Although there are no additional fees for this training, you are responsible for all travel and living expenses which you and your employees incur in connection with training. If you (or your managing owner) are unable to complete initial training to our satisfaction, we can terminate the Franchise Agreement. (Franchise Agreement – Section IV.A.)
Initial training, including selection of equipment and suppliers, cooking processes, merchandising, marketing, accounting, and basic management shall be provided by us for you (or your managing owner) and one managerial employee at times and places we shall designate.
The initial training is conducted at our training facility in Bronx, New York or at a designated training center or functioning Restaurant, as well as in your restaurant after opening. We will provide one week of classroom training, two weeks of in store training at another designated training center or functioning restaurant, and one week of in-store training at the your location during your opening. Classroom training will be delivered utilizing a combination of in-person and virtual formats. We plan to be flexible in scheduling training to accommodate our personnel, you and your personnel. We will provide the following training as needed:
TRAINING PROGRAM
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location | |
|---|---|---|---|---|
| Pre-Opening Activities | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Design & Construction | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Hospitality Standards | 8 | 28 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Food Safety & Sanitation | 6 | 6 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Employee Safety & Security | 1 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Personnel Management | 1 | 3 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Finance & Accounting | 8 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Marketing & Public Relations | 2 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Culinary | 2 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Operations | 8 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Total Hours | 40 | 120 | The Training Program will be overseen by Orlean Lunan-Dowe. |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, OPERATIONS MANUAL, WEBSITE, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to Golden Krust Caribbean Restaurant's 2024 Franchise Disclosure Document, initial training is provided to the franchisee (or their managing owner) and one managerial employee before the restaurant opens. This training covers essential aspects of the business, including equipment selection, supplier management, cooking processes, merchandising, marketing, accounting, and basic management. Both the franchisee (or managing owner) and the managerial employee must complete this initial training to Golden Krust Caribbean Restaurant's satisfaction.
The initial training program includes a mix of classroom and in-store training. The training is conducted at the Golden Krust Caribbean Restaurant training facility in Bronx, New York, a designated training center, a functioning restaurant, or the franchisee's own restaurant after opening. The training consists of one week of classroom instruction, two weeks of in-store training at another designated training center or functioning restaurant, and one week of in-store training at the franchisee's location during the opening phase. Classroom training is delivered through a combination of in-person and virtual formats.
Golden Krust Caribbean Restaurant aims to be flexible in scheduling training to accommodate their personnel, the franchisee, and the franchisee's personnel. The FDD outlines various subjects covered during training, including pre-opening activities, design and construction, hospitality standards, food safety and sanitation, employee safety and security, personnel management, finance and accounting, marketing and public relations, culinary skills, and operations. The total training commitment involves 40 hours of classroom training and 120 hours of on-the-job training.