Does Golden Krust Caribbean Restaurant train the managing owner?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
currently being negotiated with a new provider.
Training ("Initial and Remedial")
Before the Restaurant's opening, we will provide initial training on the operation of the Restaurant to you (or your managing owner) and one managerial employee. You and your managerial employee must complete the initial training to our satisfaction. You also must participate in all other activities required to open the Restaurant. Although there are no additional fees for this training, you are responsible for all travel and living expenses which you and your employees incur in connection with training. If you (or your managing owner) are unable to complete initial training to our satisfaction, we can terminate the Franchise Agreement. (Franchise Agreement – Section IV.A.)
Initial training, including selection of equipment and suppliers, cooking processes, merchandising, marketing, accounting, and basic management shall be provided by us for you (or your managing owner) and one managerial employee at times and places we shall designate.
The initial training is conducted at our training facility in Bronx, New York or at a designated training center or functioning Restaurant, as well as in your restaurant after opening. We will provide one week of classroom training, two weeks of in store training at another designated training center or functioning restaurant, and one week of in-store training at the your location during your opening. Classroom training will be delivered utilizing a combination of in-person and virtual formats. We plan to be flexible in scheduling training to accommodate our personnel, you and your personnel. We will provide the following training as needed:
TRAINING PROGRAM
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location | |
|---|---|---|---|---|
| Pre-Opening Activities | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Design & Construction | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Hospitality Standards | 8 | 28 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Food Safety & Sanitation | 6 | 6 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Employee Safety & Security | 1 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Personnel Management | 1 | 3 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Finance & Accounting | 8 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Marketing & Public Relations | 2 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Culinary | 2 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Operations | 8 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Total Hours | 40 | 120 | The Training Program will be overseen by Orlean Lunan-Dowe. She has over 15 years of experience with us and over nine years of experience overseeing training. |
Some states and municipalities also may require separate training in sanitation and safety laws before permitting the Restaurant to open. You should check your state and local laws.
The Golden Krust instructional material is contained in our Brand Standards Manual and includes standardized curriculum. The Brand Standards manual package consists of: Volume 1: Pre-opening Activities; Volume 2: Design and Construction; Volume 3: Restaurant Operation; Volume 4: Personnel Manual; Volume 5: Marketing Manual; Volume 6: Recipe Manual; Volume 7: Training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, OPERATIONS MANUAL, WEBSITE, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Golden Krust Caribbean Restaurant Franchise Disclosure Document, initial training is provided to either the franchisee or their managing owner, as well as one managerial employee. This training is mandatory, and failure to complete it satisfactorily can result in the termination of the Franchise Agreement. The initial training covers essential aspects of the business, including equipment selection, supplier management, cooking processes, merchandising, marketing, accounting, and basic management.
The training program is overseen by Orlean Lunan-Dowe, who has extensive experience with Golden Krust Caribbean Restaurant. The training program includes both classroom and on-the-job training, covering topics such as pre-opening activities, design and construction, hospitality standards, food safety and sanitation, employee safety and security, personnel management, finance and accounting, marketing and public relations, culinary skills, and operations. The total training commitment consists of 40 hours of classroom instruction and 120 hours of on-the-job training.
Golden Krust Caribbean Restaurant conducts its initial training at its training facility in Bronx, New York, or at a designated training center, a functioning restaurant, or even at the franchisee's own restaurant after it opens. The training includes one week of classroom sessions, two weeks of in-store training at a designated training center or functioning restaurant, and one week of in-store training at the franchisee's location during the opening phase. The classroom training is delivered through a combination of in-person and virtual formats. If a franchisee completes training but does not open their restaurant within 6 to 9 months, they will need to repeat the pre-opening and store operations training.